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HR Service Delivery

HR Service Delivery

servicenowservicenow — Cloud platform for IT, customer service, and HR workflows

ServiceNow offers a cloud-based platform for digitizing and automating workflows in organizations. Its offerings include solutions for IT and customer service as well as HR service delivery. HR teams can use it to handle employee requests and HR cases, provide self-service, and coordinate processes from onboarding to offboarding. Founded in 2004, the company is headquartered in Santa Clara, USA, and is listed on LinkedIn as having more than 10,000 employees.

HR Admin / Core HRsaas
Website LinkedIn Support

Use Case

ServiceNow HR Service Delivery brings HR services together in an employee portal. Employees can search for information, submit requests, and complete tasks there. HR teams handle employee inquiries as cases in a dedicated workspace; managers manage team tasks and approvals.

The application connects workflows across HR, IT, and other departments. It supports processes from hiring to departure, including onboarding, parental leave, and exits. Depending on the package, AI-powered search, virtual agents, automated case handling, and analytics are available.

Target Audience

HR Service Delivery is intended for organizations that manage employee inquiries and HR processes across multiple departments. Its users include employees, managers, and HR teams.

Data Residency

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Source URLs

  • https://www.servicenow.com/de/products/hr-service-delivery.html