Paradox Conversational ATS
Paradox — A conversational recruitment software that takes the work off your hands
Paradox offers software for conversational recruitment, as well as an AI assistant (Olivia) that automates a wide range of recruitment tasks—from job search and application to pre-screening, scheduling, and recruitment events, all the way through to video interviews, job offers, and onboarding. The solution integrates with leading HR systems such as Workday, SAP SuccessFactors, and Indeed, supports over 100 languages, and is certified to SOC 2 Type II and ISO 27001. Paradox was acquired by Workday.
Security & Compliance
Security and privacy are top priorities.
Security Features
Certifications
- SOC 2 Type II
- ISO 27001
- EU-U.S. Data Privacy Framework (incl. UK extension, Swiss-U.S.)
- SOC 2
Data & Hosting
Data residency
European Union
Hosting
Enterprise security posture. SSO login is supported. Open API available. Security page highlights SOC 2 Type II, ISO 27001, and participation in Data Privacy Framework.
Retention & deletion
Candidate data retention is configurable; the default setting retains data indefinitely. Different periods can be set by country. When a retention period is configured, deletion is based on the candidate’s last activity. Candidate profiles created through the public API without a conversation or acceptance of the terms and conditions are excluded from this automatic deletion. Under its terms of service, Paradox deletes client data 30 days after the contract ends.
Paradox maintains a written information security program and provides features to help clients manage GDPR/CCPA obligations.
Feature Scope
- Job management: open/close jobs from mobile or desktop; programmatic job advertising to thousands of boards; hiring goals with auto on/off by volume. - Conversational apply & screening: text-to-apply via SMS, WhatsApp, Facebook Messenger; resume later; instant, configurable screening; 24/7 candidate Q&A. - Interview scheduling: automated 1:1, panel, group, sequential/round-robin; calendar sync; automated reminders and self-serve rescheduling; typical time-to-schedule minutes. - Candidate management: simplified ATS UI for recruiters/frontline managers; 1:1 texting; notes and feedback in app or via quick text. - Offers & onboarding: templated text-delivered offers with mobile acceptance; automatic onboarding (e.g., Form I‑9, handbooks, forms) with text reminders before Day 1. - Hiring events: automated registration, reminders, screening, Q&A, and instant scheduling for virtual/in-person/campus events. - Personalization: configurable assistant (voice, tone, image) to match employer brand. - Multilingual: detects and responds in 100+ languages; global channels include SMS, WhatsApp, Messenger. - Analytics: 1,000+ metrics; dynamic dashboards; conditional filters; secure sFTP export to BI tools. - Accessibility: experiences designed to substantially conform to industry accessibility guidelines. - Fairness & ethical AI principles: transparent, explainable, fair, accountable, secure, safe. - Global readiness: localization, privacy and compliance tooling for different regions. - Integrations: open API; direct integrations with Workday, SAP SuccessFactors, Indeed Apply; messaging channels (SMS/WhatsApp/Messenger); enterprise calendar sync; programmatic job distribution; sFTP for analytics; SAP SuccessFactors browser extension. - Security (high level): enterprise infosec posture; SOC 2 Type II and ISO 27001 certifications; GDPR/CCPA compliance claims; encryption and privacy controls. - Languages/countries: supports 100+ candidate languages; client example engaging candidates across 174 countries. Sources: https://www.paradox.ai/products/conversational-ats, https://www.paradox.ai/, https://www.paradox.ai/partners/sap, https://www.paradox.ai/faqs
Pricing hints: Demo-based/custom enterprise, mid-market, and franchise packaging. Sources: product pages with 'Request demo' CTAs.
Security hints: Enterprise infosec posture with certifications: SOC 2 Type II, ISO 27001; GDPR and CCPA compliance claims; EU‑U.S. and Swiss‑U.S. Privacy Shield certifications noted; secure data handling and sFTP for data transfer. Sources: https://www.paradox.ai/partners/sap (Enterprise Infosec), https://www.paradox.ai/faqs, https://www.paradox.ai/
Compliance hints: GDPR and CCPA compliance support; fairness/ethical AI principles; accessibility commitments; global localization and compliance tooling. Sources: https://www.paradox.ai/products/conversational-ats, https://www.paradox.ai/faqs
Implementation hints: Provides dedicated implementation for enterprise integrations (e.g., SAP SuccessFactors): tailored integration plans, training/documentation, and ongoing optimization; 'white glove service' approach. Sources: https://www.paradox.ai/partners/sap
Support hints: Help Center/Support Center for clients, Contact Us, and ongoing support post‑implementation; public Status page. Global presence with offices across US, UK, Australia, Israel, Vietnam, Singapore. Sources: https://www.paradox.ai/faqs, https://www.paradox.ai/
Integration hints: Open API; native integrations with Workday and SAP SuccessFactors; Indeed Apply distribution; messaging via SMS, WhatsApp, Facebook Messenger; calendar sync; SAP SuccessFactors browser extension; programmatic job boards; secure sFTP to BI tools. Sources: https://www.paradox.ai/products/conversational-ats, https://www.paradox.ai/, https://www.paradox.ai/partners/sap
- Direct integrations + open API to leading ATS/HCM/CRM and HR apps; turnkey or custom options (Workday-vetted for certified workflows).
- ATS integrations: create/sync candidate profiles, manage candidate communications, bi-directional, real-time updates from browser extension; stay within Workday Recruiting.
- HCM integrations: deliver completed new-hire records to HCM.
- Job boards: Indeed Apply to auto-distribute jobs and enable native, full applications; increases click-through and completion.
- Calendars/email: enterprise-grade integrations with O365, Exchange, Gmail, Teams for automated scheduling, reminders, rescheduling; Workday Certified scheduling integration updates status automatically.
- Messaging: two-way SMS, WhatsApp, Facebook Messenger for apply, screening, and engagement; send/receive directly from ATS via extension.
- Assessments, WOTC, I‑9/E-Verify, background checks: trigger and reconcile third-party checks from within Paradox/ATS flows.
- Video: connect to video providers; support recorded video responses for screening.
- Events: integrate event and orientation scheduling to fill interview slots at hiring events.
- Data and analytics: track 1,000+ metrics; export to BI via secure sFTP.
- Languages and globalization: candidate interactions in 100+ languages; platform/back-end localized in 30+ languages; auto time zone detection.
- Security: SOC 2 Type II, ISO 27001; GDPR and CCPA compliant; dedicated Security page and Status page.
- Accessibility and ethical AI: commitments to accessible experiences and transparent, explainable, fair, accountable AI.
- Integrations ecosystem support: agency/programmatic, consultants, and system integrators to design and implement HR tech stack.
Pricing hints: Prospects are directed to Request a demo. No currency or seat-based details provided.
Security hints: Enterprise Infosec with SOC 2 Type II and ISO 27001; GDPR and CCPA compliant. Security and Status pages referenced.
Compliance hints: GDPR and CCPA compliance noted; SOC 2 Type II and ISO 27001 certifications; FAQ references EU‑U.S. and Swiss‑U.S. Privacy Shield certification.
Implementation hints: Offers certified, turnkey, or custom integrations (Workday-certified for scheduling); open API; bi-directional, real-time ATS sync; browser extension to work inside Workday.
Support hints: Clients use the Help Center; active customers should contact their designated Customer Success team; sales inquiries via Request a demo; accounts payable phone listed; public Security and Status pages.
Integration hints: Ecosystem categories: ATS, HCM, CRM, job boards (Indeed Apply), assessments, WOTC, Form I‑9/EEV, background checks, agency/programmatic advertising, consultants, system integrators, video, messaging, email & calendars. Named examples: Workday Recruiting (native, Workday Certified scheduling), SAP SuccessFactors; calendars (O365, Exchange, Gmail, Teams); messaging (SMS, WhatsApp, Facebook Messenger); analytics export via sFTP to BI tools; open API for custom builds.
Features at a Glance
Security & IT
- Data residency region
- SSO/SAML
Recruiting & ATS
- Job requisitions
- Career site
- Multi-posting
- CV parsing
- Referrals
- Pipeline/Kanban
- Interview scheduling
- Offer management
- Background checks
- Recruiting analytics
- AI screening/ranking
Onboarding
- Onboarding checklists
- Tasks & owners
Analytics
- Dashboards
- Custom reports
Data & API
- Data export
- API
Mobile
- iOS/Android app
- Responsive UI
Administration
- Custom fields
Compliance
- GDPR
- SOC 2
- ISO 27001
Pricing Model
On request
Quote-based packaging for enterprise, mid-market, and franchise. Commonly annual SaaS with optional modules/integrations. Third-party reviews indicate per-module options (e.g., screening-only, scheduling-only) and add-ons for integrations. Estimated signals (unofficial): SMB/starter ~$5k–$15k/year; mid-market ~$25k–$60k/year; enterprise ~$80k–$200k+/year; some sources cite entry tiers starting ~$1k–$1.5k/month and enterprise TCO of $200k–$300k+ first year depending on scope and services.
Implementation
‘White glove’ approach with ongoing optimization for enterprise integrations.
Support
Email · Web portal/Help Center
Customers access support via Help Center and portal.
Integrations
Workday
HRISDirect integration; often used for ATS/Recruiting and HCM data flows.
SAP SuccessFactors
HRISDirect integration; supports recruiting workflows; enterprise-focused.
SAP SuccessFactors Browser Extension
OtherProductivity extension to surface conversational workflows within SAP SuccessFactors.
Indeed Apply
OtherJob board apply integration to streamline applies and conversion.
Indeed
OtherProgrammatic job distribution and optimization.
Programmatic job boards (aggregated)
OtherProgrammatic advertising across thousands of job boards.
SMS
OtherMessaging channel for conversational apply and engagement.
Messaging channel (WhatsApp) for apply, screening, and engagement.
Facebook Messenger
OtherMessaging channel for apply and engagement.
Open API
APIOpen APIs for integrations and data flows.
sFTP
OtherSecure sFTP exports for analytics/BI tools.
Enterprise calendar sync
OtherCalendar synchronization for automated interview scheduling.
Calendars (Google/Microsoft)
OtherCalendar/email connectivity for interview scheduling (vendor-agnostic).
SMS/Text
OtherCore channel for candidate communications and text-to-apply.
Candidate and hiring team notifications and communications.
Web chat
OtherWebsite/career-site chat experiences.
Video conferencing (generic)
OtherUsed for virtual interviews; vendor-neutral.
Assessments (generic)
OtherConnectors to assessment providers.
Background checks (generic)
OtherConnectors to background screening vendors.
I-9/eligibility verification (generic)
OtherEligibility verification integrations.
WOTC (generic)
OtherWork Opportunity Tax Credit integrations.
Agency/programmatic (generic)
OtherProgrammatic advertising and agency partners.
Job boards (generic)
OtherDistribution and apply integrations beyond Indeed Apply.
Secure sFTP export
OthersFTP data export to BI tools/warehouses.
Messenger
MessagingFacebook Messenger; conversational scheduling
Email providers
EmailUsed for candidate communication and invites
Calendar providers
CalendarSyncs with recruiter/hiring manager calendars
Video conferencing platforms
Video conferencingUsed for interview links
ATS systems
ATSBi‑directional, real‑time integration
CRM systems
CRMPartner ecosystem support
HCM systems
HRISPartner ecosystem support
Background check vendors
Background checksPartner ecosystem
Assessment providers
AssessmentsPartner ecosystem
WOTC providers
OtherWork Opportunity Tax Credit
Form I‑9 providers
OtherI‑9/e‑verify workflow partners
Secure sFTP
OtherExport data to external BI tools
Paradox Open API
APIPublic API for integrations
Paradox API - Send Interview Alerts
APIEndpoint to create candidates and trigger interview requests
Paradox Browser Extension
OtherIn‑workflow scheduling; bi‑directional ATS integration
Messaging channel supported (Facebook chat).
Email/Calendar Sync
OtherEmail and calendar synchronization for scheduling.
Video Conferencing
OtherVideo partner category supported.
Assessments
OtherPartner ecosystem category.
Background Check
OtherPartner ecosystem category.
WOTC
OtherPartner ecosystem category.
I-9/E-Verify
OtherPartner ecosystem category.
Programmatic Job Advertising
OtherPartner ecosystem category.
SAP SuccessFactors Recruiting
ATSDirect, bi-directional integration with step/status sync; SAP SF remains system of record.
Browser extension for SAP SuccessFactors
OtherEnables texting, response review, and scheduling directly from the SAP SF UI or browser.
Enterprise calendar systems
OtherEnterprise-grade calendar synchronization for complex scheduling.
SMS (carrier networks)
Other1:1 and 1:many messaging; post-apply reminders.
Workday Recruiting
ATSNative integration; bi-directional, one-click step/status updates; Workday Certified scheduling integration.
Microsoft 365
Email/CalendarEnterprise calendar integration for scheduling and instant sync.
Microsoft Outlook
Email/CalendarCalendar integration with instant sync.
Microsoft Exchange
Email/CalendarCalendar integration with instant sync.
Gmail
Email/CalendarCalendar integration with instant sync.
Microsoft Teams
CollaborationSupports virtual meeting scheduling; calendar/meeting integration.
sFTP Export
OtherSecure sFTP data export of analytics to BI tools.
HCM systems (generic)
HCMReceive completed new-hire records from Paradox.
ATS platforms (generic)
ATSCreate/sync candidate profiles, manage communications, real-time updates.
Recruitment CRM (generic)
CRMSupported via open API and ecosystem.
Microsoft 365 / Outlook
Calendar/EmailEnterprise-grade scheduling, reminders, and rescheduling.
Gmail / Google Calendar (Google Workspace)
Calendar/EmailScheduling and communications.
Assessment vendors (generic)
AssessmentsTrigger assessments from within Paradox/ATS flows and reconcile outcomes.
Background check providers (generic)
Background checksInitiate and reconcile background checks.
WOTC providers (generic)
WOTCTrigger Work Opportunity Tax Credit workflows.
Video providers (generic)
VideoSupport for recorded video responses and video screening.
Agency/programmatic platforms (generic)
OtherEcosystem support for job advertising.
Consultants & System Integrators
OtherPartners available to design and implement HR tech stack.
