myFürstenberg
Fürstenberg Institut — Mental Health & Corporate Health
The Fürstenberg Institute (founded in 1989) supports employees, executives, and organizations through mental health coaching, corporate health consulting, health and safety, and workplace integration management (BEM). Through myFürstenberg and the Modern Health Campus, services are available 24/7 in over 20 languages—online, by phone, and at 10 locations. More than 1,000,000 clients from 1,500 companies use these services. The institute is part of the Asklepios healthcare network and collaborates with MediClin and Selfapy, among others.
Security & Compliance
Security and privacy are top priorities.
Security Features
Certifications
- ISO 27001
- SOC 2
Data & Hosting
Data residency
The myFürstenberg platform is hosted in data centers in Hamburg (Germany); chat data is processed within the EEA.
Hosting
Anonymity and confidentiality are emphasized. Details: Upon request.
Retention & deletion
Examples according to the privacy policy: counseling data is generally retained for 3 years after counseling ends; budget and debt counseling data for 10 years; chat data for 1 month; event and e-learning participation data for 3 years; and login and profile data for the duration of the customer relationship, with deletion available on request.
Privacy Policy pursuant to Articles 13 and 14 of the GDPR; hosting in Germany. For support and maintenance services, data may be accessed from third countries based on the EU-U.S. Data Privacy Framework or Standard Contractual Clauses. The provision of media via Vimeo or SoundCloud may involve data transfers to third countries through these providers.
Feature Scope
- Instant Counseling: Check advisor availability and connect directly via video call or phone for quick, expert support.
- Online Appointment Booking: Easily schedule appointments with experts using an online calendar; ask questions via client service directly from the platform.
- Events: Overview and registration for a variety of work- and life-related formats (personal/professional).
- Self-Help Media Library: On-demand video content featuring expert knowledge, podcast episodes, guided meditations, and helpful documents (checklists, guides, self-assessments).
- User Profiles: Create individual user profiles for personalized use.
- Accessibility & Multilingualism: Content is accessible and available in multiple languages.
- Languages (selectable in login UI): German, English, Polish, Spanish, French, Italian.
- Confidentiality: Communication is emphasized as anonymous and strictly confidential.
- Access: Free of charge for employees/managers of client companies that have booked mental health coaching with the Fürstenberg Institute.
- Accessibility and Contact: Integration of client service/hotline for scheduling appointments and questions; international service numbers available.
Pricing hints: Access to myFürstenberg is free for employees/executives if the company books mental health coaching with the Fürstenberg Institute.
Security hints: References to anonymity and strict confidentiality.
Compliance hints: There is a link to a data protection/data privacy page.
Implementation hints: Access is provided as part of the booked mental health coaching; employees register in the exclusive customer portal and can get started right away.
Support hints: Support/customer service via phone (e.g., 0800 387 78 36 in Germany), general inquiries via phone and email (info@fuerstenberg-institut.de), contact form; immediate consultation via video/phone through the platform.
Sources: https://www.fuerstenberg-institut.de/ueber-uns/
- Mental Health Coaching for employees and managers (individual counseling, digital or in-person).
- Corporate health consulting and measures to create healthy work environments.
- Health & Safety: Occupational safety consulting and other services for a safe work environment.
- myFürstenberg: Digital mental health platform for employees.
- Modern Health Campus: Learning platform with training courses to promote mental health in companies.
- Workplace Reintegration Management (BEM): Consulting for returning to work after a long period of incapacity.
- Availability: Global support and 24/7 service; presence at 10 institute locations in Germany as well as >70 specialized consultants in Germany, Austria, and Switzerland; consulting available digitally or in person on-site.
- Partner Network: Embedded in the Asklepios healthcare network with Rhön and MediClin clinics; cooperation with MediClin (short-term inpatient psychotherapy) and Selfapy (CE-certified digital medical device with online courses based on CBT).
- Languages: Website available in German and English.
- Security/Compliance/Integrations: No API/webhook details provided; partnerships as described above.
Pricing hints: Source: https://www.fuerstenberg-institut.de/ueber-uns/
Security hints: Source: https://www.fuerstenberg-institut.de/ueber-uns/
Compliance hints: Source: https://www.fuerstenberg-institut.de/ueber-uns/
Implementation hints: Services can be provided digitally or on-site. Source: https://www.fuerstenberg-institut.de/ueber-uns/
Support hints: Contact channels: Phone (coaching appointment: 0800 387 78 36; Headquarters: +49 40 3808200) and email (info@fuerstenberg-institut.de); contact form available. No SLA details provided. Source: https://www.fuerstenberg-institut.de/ueber-uns/
Integration hints: Healthcare partnerships: Asklepios Network, Rhön and MediClin clinics, Selfapy (CE-certified digital medical device). Source: https://www.fuerstenberg-institut.de/ueber-uns/
Features at a Glance
Mobile
- Responsive UI
Security & IT
- Data residency region
Analytics
- Dashboards
Learning
- Course catalog
Pricing Model
On request
Access to myFürstenberg is included for employees and managers when the company signs up for Mental Health Coaching (B2B contract model).
Implementation
Access is provided as part of the Mental Health Coaching package you have booked; employees can register on the exclusive client portal and get started right away.
Support
Phone · Email · In-app (video/phone consultation) · Contact form
Time zones: Globally, around the clock
Customer service/hotline for scheduling appointments and answering questions. Immediate consultation via video or phone directly from the platform. Contact channels: phone, email, contact form. No SLA information provided.
Integrations
Asklepios Gesundheitsnetzwerk
OtherPart of the Asklepios Healthcare Network (hospital and healthcare partners).
Rhön-Klinikum
OtherPart of the expanded network of clinics in partnership with Asklepios.
MediClin
OtherCollaboration, among other things, for short-term inpatient psychotherapy.
Selfapy
OtherPartnership with a CE-certified digital medical device (online courses based on CBT).