Kore.ai AI for HR

Pre-built HR AI application with: 1) Employee/manager/admin workflows out of the box and Workspace Search. 2) AI Agent Orchestrator to trigger multiple agents and integrations based on requests, reducing system switching. 3) Channels: Chat, Web, SMS, Social, Mobile, Voice, Messenger, Email. 4) Integrations: native connections to HRIS/HCM and collaboration stacks including Greenhouse, Workday, SAP SuccessFactors, BambooHR, ServiceNow, Okta, Microsoft Teams, ADP, UKG, Oracle, SAP; plus broader platform connectors (Salesforce, Zendesk, HubSpot, etc.), APIs and SDKs to extend/ customize. 5) No-code and pro-code tooling, pre-built templates/agents via Marketplace for rapid deployment. 6) Security and governance: role-based access controls, permissions, audit logs, observability/monitoring, configurable guardrails (content moderation, toxicity filters), SSO, 2FA/MFA, enterprise encryption incl. BYOK options. 7) Compliance posture at platform level: SOC 2 Type II, ISO 27001:2022, GDPR, HIPAA, alignment with EU AI Act.

Pricing hints: Positioned as an enterprise, pre-built app on the Kore.ai Agent Platform with custom demos/quotes and availability via Marketplace. Contact sales for quote.

Security hints: Enterprise security/governance features include RBAC/permissions, audit logs, observability/monitoring, configurable guardrails (content moderation, toxicity filters), SSO, Two-Factor Authentication (MFA), enterprise encryption with keys and BYOK options (AWS/Azure).

Compliance hints: Platform-level compliance: SOC 2 Type II, ISO 27001:2022, GDPR, HIPAA; alignment with EU AI Act.

Implementation hints: Framed as a pre-built, ready-to-deploy app with templates/agents via the Marketplace and no-code/pro-code tooling to accelerate time-to-value; integrates with existing HRIS/HCM and collaboration systems.

Support hints: Enterprise-oriented support and enablement via Documentation, Get Support, Academy, Community, and solution experts/demos.

Integration hints: Highlighted HR/HCM and collaboration integrations: Greenhouse, Workday, SAP SuccessFactors, BambooHR, ServiceNow, Okta, Microsoft Teams, ADP, UKG, Oracle, SAP. Broader platform ecosystem with 100+ connectors (e.g., Salesforce, Zendesk, HubSpot), plus public APIs and SDKs for custom integrations and agent handoff.

Platform and application capabilities highlighted include: - Agent Platform modules: Multi-Agent Orchestration (multi-agent collaboration, supervisor agents, short/long-term memory, tools, guided autonomy), Search + Data AI (agentic RAG, hybrid vector/knowledge graph, teachability, 100+ connectors), No-Code + Pro-Code builders (visual design, SDKs, templates, MCP integrations), Control + Observability (agent tracing, analytics, workflow insights, event monitoring), AI Security + Governance (guardrails, RBAC, versioning, audit logs, enterprise security/compliance), and AI Engineering Tools (Model Hub, Prompt Studio, Evaluation Studio/Model Factory). - Integrations ecosystem: pre-built connectors to enterprise apps (e.g., Salesforce, SAP, Epic), content/collab tools (SharePoint, Slack, Confluence, Google Drive), channels (messengers, social, email, live chat, voice), contact centers (NICE, Genesys, Salesforce Service Cloud), and cloud/infrastructure (AWS, Microsoft Azure, Google Cloud; on‑prem supported). Extensibility via API hooks and SDKs; 100+ pre-built tools and dialog components; webhooks supported via the Webhook Node. - Security & governance: enterprise guardrails, RBAC, audit logs, customizable moderation/toxicity pipelines, transparent monitoring, and alignment with major standards. Certifications/claims include SOC 2 Type II, ISO 27001:2022, HIPAA readiness, GDPR compliance, and alignment with the EU AI Act. - Identity & encryption: SSO, Two-Factor Authentication (2FA/MFA), enterprise encryption and key management with BYOK for AWS and Azure; PII settings and data anonymization controls are documented in the platform. - Deployment flexibility: model-agnostic approach (commercial, open-source, BYO), connect to ASR/TTS/LLMs, deploy in customer’s cloud or on-prem; governance via the Agent Management Platform.

Pricing hints: Enterprise-focused with custom quotes via demo/RFP and marketplace availability on Azure and AWS (suggesting subscription/consumption options). (sources: https://www.kore.ai/ and https://kore.ai/pricing/ [404 page shows no pricing]; Azure/AWS Marketplace mentions on https://www.kore.ai/).

Security hints: Enterprise security and governance: guardrails, RBAC, audit logs, transparent monitoring, customizable data pipelines/moderation. Identity & access: SSO and 2FA documented. Encryption & key management: enterprise encryption, enterprise key, BYOK for AWS and Azure. Certifications/claims: SOC 2 Type II, ISO 27001:2022, HIPAA, GDPR; alignment with EU AI Act.

Compliance hints: Claims include SOC 2 Type II, ISO 27001:2022, HIPAA, GDPR, and alignment with the EU AI Act.

Implementation hints: Emphasis on rapid time-to-value via pre-built applications, accelerators (Marketplace agents/templates/integrations), and no-code/pro-code tools. Tailored builds supported on the Agent Platform.

Support hints: Multiple support and enablement channels: Documentation, Get Support portal, Academy, Community, and option to Submit RFP / Talk to an expert.

Integration hints: 100+ pre-built connectors and tools; enterprise app integrations (Salesforce, SAP, Epic), content/collab (SharePoint, Slack, Confluence, Google Drive), contact centers (NICE, Genesys, Salesforce Service Cloud), channels (messaging, social, email, live chat, voice), cloud providers (AWS, Azure, GCP), APIs and SDKs, webhooks via Webhook Node, and external NLU adapters; Marketplace with pre-built agents/templates.