flair Engagement
Flair — The leading HR software on Salesforce
flair is a Salesforce-native HR and recruiting platform. The modular suite covers HR administration, time tracking, absences, document management, payroll, shift scheduling, inventory, recruiting, onboarding, career portal, e-signature, document generator, employee surveys, ticketing, performance reviews, position management, organizational chart, and engagement. flair offers powerful analytics, high customizability, GDPR-compliant processes, and over 100 integrations (including Salesforce, Slack, DATEV, and JOIN).
Security & Compliance
Security and privacy are top priorities.
Security Features
Certifications
- ISO 27001
- SOC 2
Data & Hosting
Data residency
FROM
Feature Scope
- Employee Hub self-service portal for everyday HR tasks, announcements, birthdays/absences, and colleague updates; in-platform comments with tagging and video messages to streamline collaboration and feedback loops; mobile access. - Engagement surveys and check-ins, including custom surveys and eNPS; real-time analytics and dashboards powered by Salesforce; performance features such as goals/OKRs and 360° reviews; HR Help Desk/Ticketing for issues/whistleblowing. - Recognition (flair Cheers) with images and video; celebrate milestones like promotions, work anniversaries, and birthdays. - Integrations: Salesforce-native plus Slack, DocuSign, JOIN, Google Calendar, Microsoft Outlook, Calendly; payroll (DATEV, Sage, AFAS); HR tools (Personio, BambooHR, HiBob, Kenjo, Factorial, Sage HR); recruiting (LinkedIn, Bullhorn); Salesforce clouds and Tableau for analytics. - Security: Built on Salesforce with enterprise security; Salesforce Shield Platform Encryption (AES-256) for data at rest/in transit; role-based access control and permission sets; audit trail and event monitoring; MFA supported; yearly Salesforce security audits; data stored in customer’s Salesforce instance. - Data residency/compliance: Data stored in the same territory as the Salesforce instance; options like Hyperforce EU Operating Zone; claims of GDPR compliance and alignment with standards such as SOC 2 and ISO 27001; QES e-signatures available (eIDAS-compliant) as an add-on.
Pricing hints: Modular, per-user pricing with selectable modules (e.g., Performance includes Surveys, Check-ins, Employee Recognition, Announcements). Optional add-ons include Qualified E-Signature (QES), Advanced Recruiting (multiposting, AI CV parsing), and Ticketing. Custom quotes via demo. Sources: https://flair.hr/en/pricing/, https://flair.hr/en/employee-engagement/
Security hints: Salesforce-native security incl. yearly AppExchange audits; Salesforce Shield Platform Encryption (AES‑256) for data at rest/in transit; role-based access with permission sets; audit trail and event monitoring; MFA support; data remains in customer’s Salesforce org. Sources: https://flair.hr/en/technology/data-security/, https://flair.hr/en/pricing/
Compliance hints: Claims support for GDPR and alignment with SOC 2 and ISO 27001 via Salesforce controls; data sovereignty via regional data centers/Hyperforce EU Operating Zone; QES/eIDAS option for e-signing add-on. Sources: https://flair.hr/en/technology/data-security/, https://flair.hr/en/pricing/
Implementation hints: Typical implementation 30–60 days (4–8 weeks) including technical setup, onboarding, and training; Customer Success and Professional Services support; flair can be used without an existing Salesforce org (flair sets one up). Many integrations can be set up in minutes/hours. Sources: https://flair.hr/en/pricing/, https://flair.hr/en/integrations/
Support hints: Customer Success team provides implementation support, onboarding, and ongoing assistance; best-practice consultation with service packages tailored to needs; self-serve resources include Help Center, Developer Hub, Blog, and Status. Sources: https://flair.hr/en/pricing/, https://flair.hr/en/integrations/, https://flair.hr/en/
Integration hints: Native Salesforce platform plus integrations with Slack, DocuSign, JOIN, Google Calendar, Microsoft Outlook, Calendly; payroll: DATEV, Sage, AFAS; HR tools: Personio, BambooHR, HiBob, Kenjo, Factorial, Sage HR; recruiting: LinkedIn, Bullhorn; Salesforce products: Sales Cloud, Service Cloud, Field Service, Marketing Cloud, Work.com; analytics via Tableau. Site mentions “More than 100+ integrations” and “Over 4,000 integrations” (ecosystem/connectors). Sources: https://flair.hr/en/integrations/, https://flair.hr/en/, https://flair.hr/en/employee-engagement/
Core ticketing and workflow: Centralized HR request inbox with unique ticket numbers; categorize topics for fast routing; set priorities and auto-assign to teams; track progress and resolutions; document responses; employee notifications via Employee Hub and email; self-service portal for submitting requests; build a knowledge base for consistent answers; analytics and reporting to spot trends and improve SLAs. Compliance: Tools to apply EU Whistleblower protection settings and allow anonymous requests; ensure HR-compliant answers; GDPR-compliant processing when used on Salesforce. Security and data: Built natively on Salesforce; data remains in your Salesforce org; full GDPR compliance; data stored in the same territory as your Salesforce instance to support data sovereignty (e.g., EU data centers). Scalability and platform: Salesforce-native framework for scaling HR help desk; designed for internal HR support rather than external customer tickets. Integrations: Salesforce Service Cloud (for support-service alignment), Slack, JOIN, DATEV, and many more (flair cites 100+ integrations sitewide and over 4,000 integrations on the platform level). Add-on and configuration: Offered as a paid add-on (HR Help Desk) configurable to your workflows. Industries and examples: Healthcare, Consultancies, NGOs examples provided for structured HR support and analytics. Supported languages (site/product collateral): English, German. Countries/regions highlighted: Australia, Netherlands, Switzerland, Germany, Nigeria. Data residency options: Same territory as the linked Salesforce data center (e.g., EU).
Pricing hints: Modular, per-user pricing across flair; HR Help Desk and Ticketing is an optional/paid add-on within the HR Administration module. Sold via demo/quote.
Security hints: Salesforce-native; data remains in customer’s Salesforce instance; full GDPR compliance; data stored in the same territory as your Salesforce instance to support data sovereignty. Ticketing includes anonymization for whistleblower use cases.
Compliance hints: GDPR-compliant when hosted in Salesforce; supports EU Whistleblower Directive via anonymous reporting options within ticketing. eIDAS QES is available but pertains to the E-Signature add-on (platform-level).
Implementation hints: Average implementation 30–60 days (4–8 weeks), including technical setup, onboarding, and training; supported by Professional Services and Customer Success. Timeline can be longer for complex, multi-entity orgs.
Support hints: Customer Success team for implementation and ongoing questions/troubleshooting; Help Center and knowledge resources available.
Integration hints: Salesforce-native; integrates with Service Cloud for aligned support workflows; Slack; JOIN; DATEV; claims of extensive ecosystem integrations (100+ to 4,000+ across platform).
Features at a Glance
Core HR
- Workflows
- Employee self-service
- Employee records
- Document management
- Manager self-service
- Roles & permissions
Analytics
- Dashboards
- Custom reports
Integrations
- Slack integration
- Azure AD integration
Security & IT
- Data residency region
Compliance
- GDPR
Time Tracking
- Timesheets
Leave
- Leave policies
- Approvals
- Calendars/absence
Onboarding
- Tasks & owners
Performance
- Reviews
- 360 feedback
- Goals/OKRs
Data & API
- API
Mobile
- iOS/Android app
Administration
- Custom fields
Pricing Model
Module-based
flair offers selectable modules, including Performance with goal setting, performance reviews, 360° feedback, and OKR tracking. An HR help desk ticketing system is listed as an add-on. The pricing page does not state amounts.
Implementation
Support
Email · Web form · Help Center
Integrations
Salesforce Platform
OtherNative to Salesforce; data remains in your own Salesforce org. Platform features can be used.
Recruiting API (flair)
APIPublic API documentation is available for recruiting functions.
Slack
OtherNotifications/Workflows; flair lists Slack as a supported integration.
DATEV
PayrollPart of the flair integration ecosystem (sitewide); not specific to ticketing, but available.
Salesforce Service Cloud
OtherAlignment and synchronization of support workflows between HR and service teams.
JOIN
ATSPart of the flair integration ecosystem (sitewide); not specific to ticketing, but available.
