Amber
InFeedo — Conversational People Experience Platform
inFeedo provides an agentic AI platform for employee listening, HR automation, and smart communication. Its flagship AI personas (Amber and Lens) help enterprises run pulse and lifecycle surveys, predict turnover, automate HR FAQs, ticketing and workflows, and generate people analytics. The platform supports 34 languages, integrates with everyday HR tools, and is compliant with GDPR, SOC 2, and ISO 27001.
Security & Compliance
Security and privacy are top priorities.
Security Features
Certifications
- ISO 27001
- SOC 2
Data & Hosting
Data residency
EU, US
Retention & deletion
Customer data is deleted on request during the contract term; deletion is also provided for when the term ends. Under the data protection addendum, deletion takes place as soon as reasonably practicable and within 180 days at most. Customers may request longer retention under the conditions stated there.
Feature Scope
Continuous listening across lifecycle moments (offer, onboarding, tenure, exit) with milestone-specific questions; pulse and annual engagement surveys; anonymous feedback flows and ‘Anonymous Ally’; proprietary People-To-Meet (PTM) algorithm to predict turnover risk, flag silent employees, and prioritize outreach; AI summaries of chats and topics; AI-assisted and manual action planning with ownership and tracking; smart follow-ups and personalized re-engagement nudges; Report Studio for configurable, decision-ready reports with filters, scheduled delivery, and saved views; keyword alerts for sensitive issues; cohort-based listening by demographics; hierarchical/restricted admin access and governance; real-time dashboards with driver- and theme-level analytics; multi-channel reach (Email, SMS, Microsoft Teams, Slack, WhatsApp) for surveys and campaigns; HRMS integrations via API/SFTP, plus ATS/HRIS connectors; BI integration option and data exports (CSV, PDF, PNG); Lens AI People Scientist for instant insight summaries; multi-language support (claims vary by page: 30–34+ languages platform-wide, and ‘100+ languages’ noted in journeys); operates in 60+ countries; security and privacy guardrails including audit logging, access controls, and secure workflows; built on AWS with anti-DDoS, firewall, IDS/IPS, backups, and defined RTO/RPO. Compliance and security include GDPR, SOC 2 (Type II stated on Listening page), ISO/IEC 27001, ISO 22301, and CCPA, with a public Trust Center, DPA, and Global Privacy policies. SSO supported; API connectors for scale and security.
Pricing hints: Modular, quote-based enterprise pricing. The platform is positioned as ‘One platform. Three modules’ (Listening, Automation, Communication), each showing ‘Get a Quote’; Journeys list channel allowances and features, suggesting packaging by module/use case with enterprise deployment.
Security hints: Compliance: GDPR, SOC 2 (Type II noted on Listening page), ISO/IEC 27001, ISO 22301, CCPA. Product security includes audit logging, data access monitoring, data backups/erasure, code analysis, credential management, secure development training. Infrastructure on AWS with anti-DDoS, firewall, IDS/IPS, BC/DR; SecurityScorecard and BitSight ratings referenced; Qualys SSL Labs A+. Risk profile shows RTO 4 hours and RPO 5 minutes. Endpoint security includes disk encryption and MDM. Internal SSO is mentioned; customer SSO support is stated for enterprise deployments. DPA and Trust Center available.
Compliance hints: GDPR, CCPA, SOC 2, ISO/IEC 27001, ISO 22301 with documents and reports available via Trust Center; DPA (Data Processing Addendum) and Global Privacy policy linked from site.
Implementation hints: Claims ‘seamless’ integrations with Slack, Teams, HRIS, ATS, and HRMS via API/SFTP; SSO support for enterprise rollout; operates across 60+ countries. People Science consulting and EX strategy design services are offered to guide survey frameworks, analytics-to-action programs, and capability building.
Support hints: Public contact via help@infeedo.com and a self-serve Trust Center for security/compliance artifacts.
Integration hints: HRMS via API/SFTP; Slack, Microsoft Teams, Email, SMS, WhatsApp (and Google Chat noted under Automation); ATS/HRIS connectors; BI integration option; data exports (CSV, PDF, PNG); SSO and API connectors for scale and security.
As a resource (not a software product), the guide’s ‘features’ are its structured, practical content: definitions of company culture, catalogs of culture types and characteristics, step-by-step measurement approaches (surveys, interviews/1:1s, exit surveys, analytics), case examples (HubSpot, Google, Netflix), and trend analysis with action tips. It links contextually to inFeedo’s broader EX platform capabilities relevant to culture-building, such as Listening (Pulse & lifecycle surveys, Annual Engagement Surveys, Anonymous Ally, Culture Sync, Action Planning, AI Summaries) and Communication/Automation modules, plus an AI Survey Builder tool for creating surveys. Platform-wide claims include security/compliance posture (GDPR, SOC2, ISO 27001), multilingual support (34 languages), and integrations with everyday HR workflow tools. Trust and legal resources (Global Privacy, DPA, Data Handling T&C) are linked sitewide. Sources: https://www.infeedo.ai/company-culture-guide, https://www.infeedo.ai/
Pricing hints: No pricing for the guide (it’s a free resource). Sources: https://www.infeedo.ai/company-culture-guide, https://www.infeedo.ai/
Security hints: Trust/legal links present (Global Privacy, DPA, Data Handling T&C). Sources: https://www.infeedo.ai/
Compliance hints: Mentions GDPR, SOC2, ISO 27001 compliance; DPA available. Sources: https://www.infeedo.ai/ (Trust/Legal footer links)
Implementation hints: Not applicable for the guide. Source: https://www.infeedo.ai/company-culture-guide
Support hints: General contact listed: help@infeedo.com. Sources: https://www.infeedo.ai/company-culture-guide, https://www.infeedo.ai/
Integration hints: Homepage states the platform is ‘Connected with everyday HR workflow tools’ and supports multilingual delivery (34 languages). Sources: https://www.infeedo.ai/
Features at a Glance
Analytics
- Custom reports
- Dashboards
Data & API
- API
- Data export
Integrations
- MS Teams integration
- Slack integration
Security & IT
- RBAC
- Data residency region
- SSO/SAML
- Audit logs
Administration
- Custom fields
- Audit trail
Core HR
- Workflows
- Document management
- Roles & permissions
- Employee self-service
Compliance
- GDPR
- DPA available
- ISO 27001
- SOC 2
Pricing Model
On request
A quote is requested separately for the Listening, Automation and Communication modules.
Implementation
Support
Integrations
Google Chat (Hangouts)
OtherMessaging channel support
Email/Gmail
OtherEmail-based delivery and responses
SAP (e.g., SAP SuccessFactors)
HRISHRMS data synchronization via API/SFTP
Oracle (e.g., Oracle HCM)
HRISHRMS data synchronization via API/SFTP
Google Data Studio (Looker Studio)
OtherAnalytics/BI reporting connector
Workplace (by Meta)
OtherEngagement/reach channel
API
APIProgrammatic integration for HRMS sync and data access
SFTP
OtherBatch HRMS data sync
Slack
Messaging/CollaborationMultichannel survey delivery and notifications
Microsoft Teams
Messaging/CollaborationMultichannel survey delivery and notifications
Multichannel survey delivery to frontline/distributed populations
Workplace (Meta)
Messaging/CollaborationReach‑outs and engagement within Workplace
SMS
Messaging/SMSMultichannel survey delivery
Gmail
EmailEmail reach‑outs
Google Chat/Hangouts
Messaging/CollaborationChat‑based survey reach‑outs
LINE
Messaging/CollaborationChat‑based survey reach‑outs in supported regions
Oracle
HRIS/HRMSPeople data sync for cohort targeting and analytics
SAP
HRIS/HRMSPeople data sync for cohort targeting and analytics
Workday
HRIS/HRMSPeople data sync for cohort targeting and analytics
PeopleSoft
HRIS/HRMSPeople data sync for cohort targeting and analytics
Darwinbox
HRIS/HRMSPeople data sync for cohort targeting and analytics
PeopleStrong
HRIS/HRMSPeople data sync for cohort targeting and analytics
Google Sheets
BI/ReportingData sync/export for analysis and reporting
Google Data Studio
BI/ReportingDashboarding/visualization (aka Looker Studio)
Glassdoor
OtherEmployer review/branding insights connection
HRMS (generic) via API
APIHRMS integration via REST/API for people data
HRMS (generic) via SFTP
SFTPFile‑based data exchange for HRIS/HRMS
