ChangeEngine
Employee Activation AI for Modern People Teams
ChangeEngine is an AI-powered internal communications and employee experience platform that helps People/HR teams centralize, personalize, and automate multi-channel employee communications, build lifecycle journeys, generate branded content, run surveys, automate rewards and recognition, and analyze engagement across channels like email, Slack, Microsoft Teams, SharePoint, and SMS.
Security & Compliance
Security and privacy are top priorities.
Security Features
Certifications
- SOC 2
- ISO 27001
Data & Hosting
Data residency
European Union
Hosting
SSO via SAML or OAuth (including Okta, Azure AD, and others). Data hosting available in the U.S., EU, or Canada.
Retention & deletion
At the end of the agreement, ChangeEngine deletes customer data remaining on the cloud service’s servers unless retention is required by law. Data retained under a legal requirement remains subject to the agreement’s confidentiality provisions.
GDPR compliance with consent tracking and rights management. Further details are available in the Trust/Privacy section upon request.
Feature Scope
Content & creation: 5,000+ HR/comms templates; AI copilot writing assistant; Execution Blueprint AI to auto-generate step-by-step comms plans; Creator Tools AI and Creative Automation to generate branded visuals; drag-and-drop newsletter/email builder; customizable templates and workflows; brand customization for tone, colors, logos; employee handbook creation with interactive flipbooks and neurodivergent audio version. Orchestration & delivery: centralized comms hub and live calendar (sync to Outlook/Gmail); multi-channel delivery via email, Microsoft Teams, Slack, SharePoint, SMS; designated senders; time zone–aware delivery; preview by channel; sequences/cadences; message throttling; manager prompts/nudges; approvals, collaboration, and version control with audit trails. Personalization & segmentation: dynamic audience segmentation via HRIS or CSV sync; conditional content blocks; personalized merge fields (name, manager, department, location). Localization: translations and multilingual content output; content by region (global holidays, DEIB/wellness/engagement days). Journeys & automation: employee lifecycle timelines (onboarding → exit) with HRIS triggers; follow-ups for non-openers; manager enablement. Listening & analytics: surveys/polls/emoji feedback; cross-channel engagement dashboards; recipient activity logs; manager engagement insights; content performance; executive report builder; exports (CSV/Excel). Recognition & gifting: automated birthdays/anniversaries; AI-generated recognition content; global e-gift cards (multi-currency), swag warehousing/fulfillment and international shipping; donation options; budget controls (per FAQs on recognition); Connections engine to notify managers/buddies. SMS: two-way SMS agent for updates and feedback. Beta: HR Knowledge Agent answers policy questions. Security: encryption in transit/at rest; SSO via SAML/OAuth; 2FA; role-based permissions; audit logs; ISO 27001 and SOC 2 noted; GDPR/CCPA compliance; consent tracking and rights management; data residency options (US/EU/CA). Integrations: native HRIS connectors (e.g., Workday, BambooHR, UKG, ADP, Gusto, Rippling, Namely, SAP, Oracle, Paylocity, Paychex, Justworks, 15Five, Lattice, Hibob, Ceridian, ChartHop, Cornerstone, Factorial, Infor, Sage, TriNet, Zenefits, UKG/Ultimate), Slack, Microsoft Teams, SharePoint, SMS, Outlook/Gmail calendar; HRIS or CSV import. Data & regions: international gift delivery; custom data hosting in US/EU/CA.
Pricing hints: Modular/a la carte pricing with entry-level packages ranging from content creation to the full platform; no free trial but personalized demo; free companion tools (e.g., Blueprint AI, PeopleContent.com) exist.
Security hints: Enterprise-grade: encryption at rest and in transit; SSO via SAML or OAuth; Two-Factor Authentication; role-based permissions and access levels; audit logs/version history; ISO 27001 and SOC 2 noted; secure access controls.
Compliance hints: GDPR compliance with consent tracking/rights management; CCPA mentioned for enterprise use; ISO 27001 and SOC 2 certifications listed; data residency options in US/EU/CA.
Implementation hints: Start creating content Day 1; most teams launch fully in under 2 weeks; first multi-channel send in ~5 business days; connect HR tools in minutes; no heavy IT lift; onboarding support with pre-built kits, AI templates, and dedicated designers.
Support hints: Live chat support over Slack or email; regular catch-up calls and phone support; personalized demo offered.
Integration hints: Native HRIS and people systems (e.g., Workday, BambooHR, UKG, ADP, Rippling, Namely, SAP, Oracle, Paylocity, Paychex, Justworks, 15Five, Lattice, Hibob, Ceridian, ChartHop, Cornerstone, Factorial, Infor, Sage, TriNet, Zenefits); comms channels (Slack, Microsoft Teams, SharePoint, email); SMS; HRIS or CSV import; Outlook/Gmail calendar sync; SSO (SAML/OAuth).
Centralized library for internal comms assets; desktop and mobile access; program-based organization (folders + People Programs); reusable templates at scale; secure hosted links for employee distribution; attach/export assets directly to Moments/workflows; search and filters by asset/content type; custom tags (by program, initiative, theme); version control and cleanup to remove outdated/duplicate assets; auto-save of AI-generated drafts from the AI Content Creation Studio; scales to large content libraries. Tech and orchestration tie-ins: preview content by channel (Slack, Teams, email, signage); cross-channel delivery via Internal Communication Orchestrator; HRIS/CSV-driven triggers for lifecycle programs. Security: assets stored securely; access only for authorized users; role-based permissioning; SSO via SAML/OAuth; two-factor authentication; audit trails/logs; data encryption in transit and at rest. Compliance: GDPR- and CCPA-aligned practices; SOC 2; ISO 27001 noted on features; optional data residency/hosting in US/EU/CA. Integrations: native delivery to Slack, Microsoft Teams, SharePoint, email; HRIS integrations (e.g., Workday, BambooHR, UKG, ADP, Rippling, Paylocity, Gusto, SAP, Oracle, Namely, Lattice, 15Five, Deel, etc.); HRIS or CSV sync for segmentation/personalization. Analytics: content usage analytics for stored assets/templates; engagement analytics across audiences/channels. Globalization: multilingual content output and localization support.
Pricing hints: Modular, a la carte options with package tiers ranging from content creation to the full platform; no free trial; personalized demo.
Security hints: Assets stored securely with authorized user access; role-based permissioning; SSO (SAML/OAuth); 2FA; audit logs; encryption at rest and in transit. Enterprise claims include SOC 2 and ISO 27001, with GDPR/CCPA alignment and optional data residency (US/EU/CA).
Compliance hints: GDPR and CCPA alignment; SOC 2; ISO 27001; configurable data residency (US/EU/CA).
Implementation hints: Start creating content on day 1; most teams launch the full platform in under 2 weeks; first multi-channel message can be live in ~5 business days; HRIS integrations connect in minutes; onboarding supported with pre-built kits, AI templates, and dedicated designers.
Support hints: Live chat via Slack or email; phone support and regular check-in calls; design services available.
Integration hints: Native distribution to Slack, Microsoft Teams, SharePoint, and email; HRIS integrations (e.g., Workday, BambooHR, UKG, ADP, Rippling, Paylocity, Gusto, SAP, Oracle, Namely, Lattice, 15Five, Deel); HRIS or CSV sync for dynamic segmentation/personalization; integrated previews by channel.
- Automated milestone-based gifting: trigger sends from HRIS data or defined timelines; supports.csv uploads; include personalized messages/manager notes.
- E-gifting recipient catalog: curated, brand-safe options including global gift cards and charitable donations; optional reward caps and program-level tracking; multi-currency and multi-region support.
- Bespoke swag design: collaborate with ChangeEngine’s creative team; eco-friendly, inclusive, seasonal options; customize by program/department/audience; templates or from scratch.
- Warehousing & fulfillment: storage, organization, kitting, shipping, tracking, returns, and restocking handled by ChangeEngine; full inventory visibility.
- International delivery: shipping to 150+ countries; customs management; delivery tracking and status reporting; localized options by region.
- Program controls and governance: per-program budgets; optional approvals (manager/HR) before sending; custom gifting rules by region/level/role/tenure/moment; recipient address collection via branded landing pages.
- Reporting & analytics: campaign dashboards showing who received what, when, and engagement; multi-program inventory tracking.
- Integration context: gifting automation can tie into broader ChangeEngine workflows (Internal Communication Orchestrator across email, Teams, SharePoint, Slack, SMS; Rewards & Recognition automation; Employee Journey Builder) to coordinate messages and moments.
- Security/compliance notes on this page are minimal.
Pricing hints: Signals suggest a platform subscription for ChangeEngine plus pass-through costs for physical swag, e-gifts, warehousing, fulfillment, and shipping; per-program budgets and spend controls are supported.
Security hints: This page references secure recipient address collection via branded landing pages and links to a Security & Trust Center site-wide, but does not specify SSO, SAML, MFA, encryption at rest/in transit, or certifications (e.g., SOC 2/ISO).
Implementation hints: Messaging suggests quick time-to-value: “Start creating content with zero setup. Get fully operational under 2 weeks.” While this speaks to the broader platform, the gifting module is fully managed end-to-end (design, sourcing, warehousing, fulfillment, international shipping) and can be triggered via HRIS data or CSV uploads. No detailed onboarding/migration steps or timelines specific to gifting are provided.
Support hints: Sales-led onboarding via demo/consultation; ongoing managed services for swag design, warehousing, fulfillment, replenishment.
Integration hints: Triggers from HRIS data or CSV uploads; gifting is integrated with ChangeEngine’s comms/content workflows (email, Microsoft Teams, SharePoint, Slack, SMS) via the broader platform.
Core recognition automation
- Automated milestone recognition: birthdays, work anniversaries, promotions, onboarding completions; HRIS or CSV-based triggers; manager nudges; send on behalf of leaders/managers; zero manual tracking.
- AI recognition content generator: visual editor + AI writing assistant to create shoutouts, visuals, and videos; adapt tone by persona/region; maintain brand consistency.
- Employee lifecycle timeline: visualize recognition history per employee; spot gaps in manager engagement; align with lifecycle programs.
- Employee connections engine: trigger personalized comms to managers, skip-levels, buddies, mentors; enable social/team-level engagement and org-wide awareness.
- Blueprint AI: instantly generate a recognition strategy with content, cadence, and delivery mapped out.
- Manager nudge automation: automatic reminders to acknowledge milestones and contributions.
- Integrated channel delivery: distribute via email, Slack, Microsoft Teams; omnichannel support across broader platform also includes Outlook/Gmail and (on higher tiers) Google Chat/SharePoint.
Global rewards & fulfillment
- Global reward fulfillment: eGifts, swag, donations; multi-currency gift cards; warehousing, storage, shipping, and tracking handled by ChangeEngine; optional donation campaigns; inventory/budget threshold alerts; per-event/department budgets.
- Swag + e-gifting hub: on-demand fulfillment, international delivery, recipient choice catalogs, gift redemption tracking, budget controls & reporting.
Personalization & localization
- Personalization tokens/merge fields (name, title, tenure, achievement); dynamic segmentation; designated senders; time-zone delivery; dynamic content blocks.
- Multi-language support: celebrate in employees’ preferred language; multilingual content output across platform.
Security & compliance (platform-wide)
- Data encryption at rest and in transit.
- SSO via SAML or OAuth; Okta and Azure AD supported; 2FA.
- Roles & permissions (admin/contributor/creator), audit trails.
- SOC 2 certification; ISO 27001 noted on features page; GDPR compliance.
- Custom data hosting/data residency options: US/EU/CA.
Analytics & governance
- Dashboards for recognition frequency, reward usage, engagement by team/region; open/click/read-time; recipient activity logs; exportable reports; polls & emoji feedback.
Ecosystem & integrations
- Real-time HRIS sync (50+ direct HRIS integrations) to trigger lifecycle campaigns; CSV import.
- Directory/IDP integrations: Azure AD, Okta, Google Workspace, Active Directory.
- Communication channels: Outlook, Gmail, Slack, Microsoft Teams; Google Chat/SharePoint on enterprise tiers; SMS via Two-Way SMS Text Agent.
- Example integration: 7shifts for workforce sync & lifecycle triggers.
Implementation & services
- Fast setup: most teams live in 7–10 business days; fully operational under 2 weeks; onboarding support included by plan tier.
- Creative services: onsite videography/photography; custom design; weekly creative reviews; custom templates.
Pricing hints: Subscription/SaaS with plan tiers. Entry starts at $350/month for 200 employees. Engage and Enterprise are custom-quoted with expanded cross-channel orchestration, advanced roles/permissions, and dedicated services. Annual/multi-year discounts available. eGifting/Swag are additional modules with budgeting and fulfillment options.
Security hints: Encryption at rest and in transit; SSO via SAML or OAuth with Okta/Azure AD support; 2FA; roles & permissions; SOC 2 certification; ISO 27001 referenced; GDPR compliance; custom data hosting in US/EU/CA.
Compliance hints: GDPR compliance; SOC 2 certification; ISO 27001 noted; configurable data residency (US/EU/CA).
Implementation hints: Typical go-live in 7–10 business days; fully operational under 2 weeks. Onboarding support included across plans (self-guided toolkit for Entry; webinars/resources for Engage; white-glove onboarding with dedicated Success Manager for Enterprise). HRIS/Directory integrations and pre-built templates accelerate setup.
Support hints: Live chat support, Slack support, weekly check-in calls, training webinars, dedicated account manager on higher tiers.
Integration hints: 50+ direct HRIS integrations; CSV import; Outlook/Microsoft Exchange, Gmail; Slack, Microsoft Teams; Google Chat and SharePoint (enterprise); SMS agent; Azure AD, Okta, Google Workspace; Active Directory. Example: 7shifts integration for real-time employee sync and lifecycle triggers.
Features at a Glance
Analytics
- Dashboards
- Custom reports
Data & API
- Data export
Integrations
- Okta integration
- Azure AD integration
- MS Teams integration
- Slack integration
Mobile
- Responsive UI
Administration
- Audit trail
- Custom fields
Security & IT
- SSO/SAML
- MFA
- RBAC
- Audit logs
- Data residency region
Compliance
- GDPR
- SOC 2
- ISO 27001
- DPA available
Core HR
- Roles & permissions
- Workflows
Pricing Model
On request
Modular pricing with optional add-ons (e.g., eGifting, swag, two-way SMS, Listen & Surveys). No free trial; a personalized demo is available. Free companion tools (e.g., Blueprint AI, PeopleContent.com). Specific list prices are available on request.
Implementation
Create content from day one using ready-made kits and AI templates. Connect HR tools in just a few minutes.
Support
Email (support@changeengine.com) · Live chat · Slack · Phone (+1 415-704-1071) · Weekly check-in calls · Training webinars · Dedicated account manager
Time zones: Global client base; offices in San Francisco (U.S.) and London (U.K.) indicate coverage of the U.S. and EMEA. Specific support hours: Upon request.
Personalized demo available; ongoing training through webinars and regular check-ins.
Integrations
UKG
HRISDirect HRIS connector
HiBob
HRISDirect HRIS connector
Oracle (HCM)
HRISDirect HRIS connector
Deel
HRISDirect HRIS connector (example)
CSV Import
OtherAudience/data import
Azure Active Directory
SSOSSO (SAML/OAuth)
Okta
SSOSSO (SAML/OAuth)
Google Workspace
SSOSSO (OAuth), directory
Outlook
OtherEmail send + Calendar sync
Microsoft Exchange
OtherEmail routing from real senders
Gmail
OtherEmail send + Calendar sync
Google Chat
OtherDirect channel delivery
SharePoint
OtherContent distribution
Slack
OtherPublish and preview messages; omnichannel campaigns.
Microsoft Teams
OtherPublish and preview messages; omnichannel campaigns.
Omnichannel distribution; real-time preview.
SMS
OtherOmnichannel distribution.
Intranet
OtherOmnichannel distribution target.
Digital signage / TV
OtherPosters/TV displays; signage previews.
Workday
HRISEmployee data sync for targeting and lifecycle triggers.
BambooHR
HRISEmployee data sync for targeting and lifecycle triggers.
UKG (including Ultimate/UKG Pro)
HRISEmployee data sync for targeting and lifecycle triggers.
ADP
PayrollHR/Payroll data sync for targeting and lifecycle triggers.
Rippling
HRISEmployee data sync for targeting and lifecycle triggers.
Paylocity
PayrollHR/Payroll data sync for targeting and lifecycle triggers.
Gusto
PayrollPayroll/employee data sync for targeting and lifecycle triggers.
Oracle (Oracle HCM)
HRISEmployee data sync for targeting and lifecycle triggers.
SAP (SuccessFactors)
HRISEmployee data sync for targeting and lifecycle triggers.
Namely
HRISEmployee data sync for targeting and lifecycle triggers.
Paychex
PayrollPayroll/employee data sync for targeting and lifecycle triggers.
TriNet
HRISPEO/HR data sync for targeting and lifecycle triggers.
Zenefits
HRISEmployee data sync for targeting and lifecycle triggers.
Hibob (Bob)
HRISEmployee data sync for targeting and lifecycle triggers.
Lattice
OtherPeople/performance data connectivity (as listed).
15Five
OtherPeople/performance data connectivity (as listed).
ChartHop
OtherOrg/people analytics connectivity (as listed).
Cornerstone
OtherLMS/people data connectivity (as listed).
Ceridian
PayrollHR/Payroll data sync for targeting and lifecycle triggers.
Ascentis
HRISEncrypted sync for real-time employee data; enables lifecycle-triggered campaigns.
ChangeEngine Rewards & Recognition
OtherInternal module integration to coordinate recognition and gifting.
ChangeEngine Employee Journey Builder
OtherInternal module integration to orchestrate lifecycle moments and gifting.
HRIS (unspecified)
HRISTriggers milestone-based gifting from employee data.
CSV Upload
OtherBulk imports to trigger gifting programs.
Active Directory
SSODirectory/IDP integration
Two-Way SMS Text Agent (SMS)
OtherSMS channel for two-way communications
7shifts
HRISReal-time workforce sync and lifecycle triggers
Direct HRIS connectors (50+)
HRISReal-time HRIS sync
CSV import
OtherEmployee/milestone data import and updates
SAML 2.0
SSOSupported SSO protocol
OAuth 2.0
SSOSupported SSO protocol
