Confirm
Platform for learning, performance management, and employee engagement
Confirm offers a platform for learning, performance management, and employee engagement. It serves organizations with frontline workers, growing businesses, mid-market and large enterprises, and the public sector. Its history traces back to Learning Pool, founded in 2006; five combined companies have operated under the Confirm brand since 2026. Its headquarters is in Derry, Northern Ireland. LinkedIn lists its company size as 201–500 employees.
Security & Compliance
Security and privacy are top priorities.
Security Features
Certifications
- SOC 2 Type II
- ISO/IEC 27001 (listed)
- SOC 2
Data & Hosting
Data residency
United States (AWS data centers; SCCs available for international transfers via the DPA).
Hosting
TLS during transmission; AES-256 at rest. Least-privilege access, comprehensive activity logging, 2FA for employee accounts. The Trust Center provides documentation.
Retention & deletion
Return or secure deletion upon expiration or termination, or on request; confirmation of deletion within 30 days (under section 17 of the DPA).
EU Standard Contractual Clauses (SCCs) and the UK Addendum for limited data transfers are supported. Security documents are available in the Trust Center.
More on our subprocessorsFeature Scope
- Performance reviews powered by ONA and AI: GPT-4 assisted summaries, editable manager reviews, 360 feedback, manager ratings, ONA network surveys, and assisted calibration to reduce bias and politics; customizable calibration workflows; analytics across functions and levels to see influence, high performers, and support gaps
- Talent decisions and growth: development plans/PIPs, promo packets, leveling framework, 1:1s, usage/alignment analytics
- Broader people platform modules: Continuous Feedback (with Slack/Teams 2-way sync), Engagement Surveys (eNPS, GenAI summaries), OKRs & Goals (cascading OKRs, AI goal alignment); all integrate into performance reviews (https://www.confirm.com/pricing, https://www.confirm.com/)
- AI agents that know your org: Manager Coach, HRBP Advisor, People Analytics, Cycle Co‑Pilot; deploy in Slack, Teams, or email via no-code wizard to coach managers in real-time, flag retention risks, and nudge fair decisions
- Integrations: 200+ connectors across HRIS (Workday, ADP, UKG, Rippling, BambooHR, Personio, etc.), ATS (Greenhouse, Lever, SmartRecruiters, etc.), CRM (Salesforce, HubSpot, Dynamics, Pipedrive, etc.), project/dev tools (Jira, GitHub, GitLab, Linear, Asana, Monday.com, ServiceNow, Zendesk), knowledge/file systems (Confluence, Notion, Google Drive, Box, OneDrive), chat (Slack, Teams), SSO/IdP (Okta, Microsoft Entra ID/Azure AD, OneLogin, PingOne, Google Workspace, JumpCloud). Secure API-based connections; dedicated integrations lead; write-back of performance ratings supported for select HRIS (e.g., UKG Pro WFM) (https://www.confirm.com/integrations, https://www.confirm.com/integrations/ukg-pro-workforce-management)
- Security: SOC 2 certified; ISO/IEC 27001 listed; GDPR and CCPA commitments; SSO authentication; MFA; encrypted in transit (TLS) and at rest; role-based permissions; access monitoring; data backups and erasure; logging; AWS infrastructure; anti-DDoS; IDS/IPS; responsible disclosure; pentest reports available via Trust Center
- Enterprise readiness: implementation experts, change management support, no-code setup, reads from 80+ tools out of the box, enterprise-grade privacy and security
Pricing hints: Base: $8 per person/month billed annually; includes performance reviews, manager ratings, AI-assisted self-reflections, ONA bias detection, calibrations, 360 feedback, 1:1s, development plans, analytics, HRIS integrations, and SSO. Add-ons: +$3 per person/month each for Continuous Feedback, OKRs & Goals, Employee Engagement, and AI Agents & MCP. Minimum pricing applies; volume/enterprise discounts available. No setup fees; 30-day money-back guarantee; annual contracts; pilot program available (1–2 weeks to set up, runs a full review cycle). Typical customer size 50–5,000+.
Security hints: SOC 2 Certified; ISO/IEC 27001 listed; GDPR/CCPA; SSO authentication (integrations with Okta, Microsoft Entra ID/Azure AD, OneLogin, PingOne, Google Workspace); MFA; encrypted in transit (TLS) and at rest; role-based permissions; access monitoring; data backups and erasure; logging; AWS infrastructure; anti-DDoS; IDS/IPS; pentest reports; responsible disclosure. Security documentation available via Trust Center.
Compliance hints: GDPR, SOC 2, CCPA, ISO/IEC 27001; Data Processing Agreement and subprocessor disclosures available via Trust Center.
Implementation hints: Most companies live in days, not months; AI agents require minimal configuration; no-code wizard for agent deployment; dedicated implementation team and dedicated integrations lead; change management support. UKG Pro WFM integration typically set up in a few days with secure API; initial sync often <1 day. Structured pilot offered (1–2 weeks setup, then run a full review cycle).
Support hints: Help Center and FAQ; dedicated implementation team and dedicated integrations lead; training programs for managers and HRBPs available as a services offering; Trust Center for security docs.
Integration hints: 200+ integrations across HRIS, ATS, CRM, project/ticketing, knowledge/file storage, and chat; Slack and Microsoft Teams 2‑way sync; reads from Jira, Salesforce, GitHub, HubSpot, Asana & 80+ tools; secure API-based connections; write-back of performance ratings to select HRIS (e.g., UKG Pro WFM). SSO via Okta, Entra ID/Azure AD, OneLogin, PingOne, Google Workspace; Google Workspace directory sync.
- Anonymous engagement and pulse surveys to capture real-time sentiment and eNPS; best-practice, out-of-the-box templates grounded in industry standards. • Heat maps and filtering by function, level, and tenure to quickly spot problem areas and patterns. • AI-powered analysis using GPT-4 for instant summaries, bulleted key takeaways, and drill-down to underlying responses; ready-to-share, org-wide or team-filtered summaries. • ONA enrichment layered on survey data to spot hidden risks and identify disengaged high performers; prioritize teams with high engagement but modest performance for coaching. • Trend tracking to monitor sentiment shifts and understand the cumulative impact of business changes on culture and morale. • Integrations with 60+ HRIS and 200+ total platforms to automate data sync and share engagement prompts/results in the flow of work (examples: Workday, ADP, UKG, BambooHR, Rippling; identity/SSO via Okta, OneLogin, Microsoft Entra ID; comms via Slack and Microsoft Teams; ATS like Greenhouse, Lever, Workable; project tools like Jira, Asana; CRM like Salesforce, HubSpot). • Security: SSO authentication available; data encrypted in transit (TLS/SSL) and at rest (AES-256); hosting on AWS with VPC; Cloudflare DDoS protection; staff 2FA and device disk encryption; production access via public key + 2FA; file storage on AWS S3 encrypted and backed up; keys rotated at least annually. • Compliance posture references: Auth0 certifications (ISO27001, ISO27018, SOC 2 Type II, HIPAA BAA, PCI); AWS data center SOC 1/2/3; Confirm’s own environment hosted in US-only data centers. • Admin/analytics: alignment and usage analytics; group analyses; shareable reporting. • Workflow: Slack/Teams 2-way sync for notifications and recognition; dedicated integrations lead for setup. Sources: https://www.confirm.com/solutions/engagement, https://www.confirm.com/integrations, https://support.confirm.com/en/articles/3824064-security-on-confirm
Pricing hints: Add-on pricing: Employee Engagement +$3 per person/month, billed annually; base performance management platform is $8 per person/month with optional add-ons; minimum pricing applies; volume/enterprise discounts available; pilot program available; serves ~50–5,000+ employees. Sources: https://www.confirm.com/pricing
Security hints: SSO via Auth0; platform uses TLS/SSL (256-bit), AES-256 encryption at rest; AWS hosting in VPC; Cloudflare for DDoS; staff accounts protected by 2FA; production access via public key + 2FA; files encrypted and backed up in the US; keys rotated at least annually. Sources: https://support.confirm.com/en/articles/3824064-security-on-confirm, https://www.confirm.com/pricing (SSO mention)
Compliance hints: References to vendor certifications: Auth0 (ISO27001, ISO27018, SOC 2 Type II, HIPAA BAA, PCI), AWS data center SOC 1/2/3; Confirm data hosted in US-only data centers. Sources: https://support.confirm.com/en/articles/3824064-security-on-confirm
Implementation hints: No setup fees; implementation support and training included with subscription. Dedicated integrations lead for each customer. Pilot program typically 1–2 weeks to set up and run through one review cycle. Annual contracts with 30-day money-back guarantee. Sources: https://www.confirm.com/pricing, https://www.confirm.com/integrations
Support hints: Help Center, FAQ, Trust Center; email support via published addresses; dedicated integrations lead for implementation/integrations. Sources: https://support.confirm.com/en/articles/3824064-security-on-confirm, https://www.confirm.com/integrations
Integration hints: Out-of-the-box support for 60+ HRIS and 200+ total platforms. Examples: HRIS (Workday, ADP, UKG, Rippling, BambooHR, Personio), Identity/SSO (Okta, OneLogin, Microsoft Entra ID), Comms (Slack, Microsoft Teams), ATS (Greenhouse, Lever, Workable, iCIMS), Project/Engineering (Jira, Asana, GitHub/GitLab), CRM (Salesforce, HubSpot), File storage (Google Drive, Box, OneDrive), Knowledge (Confluence, Notion). Sources: https://www.confirm.com/integrations
Features at a Glance
Performance
- Reviews
- 360 feedback
- Goals/OKRs
Analytics
- Dashboards
- Custom reports
Data & API
- API
- Data export
Administration
- Audit trail
Core HR
- Roles & permissions
Integrations
- Okta integration
- Azure AD integration
- MS Teams integration
- Slack integration
Security & IT
- SSO/SAML
- MFA
- RBAC
- Audit logs
- Data residency region
- SCIM
Mobile
- Responsive UI
Compliance
- GDPR
- SOC 2
- DPA available
Pricing Model
Per employee
Add-ons can be combined at an additional $3 per person per month. Prices are according to the published price list.
Implementation
No setup fees. Enterprise rollout support available.
Support
Email · In-app chat · Help Center/FAQ
Public SLA: Available upon request. Intercom is listed as a support subprocessor; reference to live chat.
Integrations
Workday
HRISAPI-based connector
ADP
HRISAPI-based connector
UKG (Ultimate Kronos Group)
HRISAPI-based connector
UKG Pro Workforce Management
HRISWrite-back of performance ratings supported; setup in a few days; secure API
Rippling
HRISBambooHR
HRISPersonio
HRISGreenhouse
ATSLever
ATSSmartRecruiters
ATSSalesforce
CRMHubSpot
CRMMicrosoft Dynamics 365
CRMPipedrive
CRMJira
Project/DevGitHub
Project/DevGitLab
Project/DevLinear
Project/DevAsana
Project/Work ManagementMonday.com
Project/Work ManagementServiceNow
ITSM/TicketingZendesk
Support/TicketingConfluence
Knowledge ManagementNotion
Knowledge ManagementGoogle Drive
File StorageBox
File StorageMicrosoft OneDrive
File StorageSlack
Chat/Collaboration2-way sync; AI agents deployed in Slack
Microsoft Teams
Chat/Collaboration2-way sync; AI agents deployed in Teams
Okta
SSOMicrosoft Entra ID (Azure AD)
SSOOneLogin
SSOPingOne
SSOGoogle Workspace
SSODirectory sync supported
JumpCloud
SSOAPI
APISecure API-based connections; 200+ connectors
UKG
HRISSAP SuccessFactors
HRISAuth0
SSOPlatform uses Auth0 for SSO.
Workable
ATSiCIMS
ATSAshby
ATSAzure DevOps
OtherProject/Engineering
Jira Service Management
OtherSupport/ITSM
Freshdesk
OtherSupport/ITSM
SharePoint
OtherFiles/Knowledge Base
SFTP
OtherFile-based data exchange
Stripe
OtherPayments (PCI compliant)
Cloudflare
OtherDDoS protection/CDN (infrastructure)
MCP (Model Context Protocol)
OtherAI Agents & MCP server for tools like Claude, Cursor, ChatGPT
Claude
OtherAccessible via the MCP server (AI agents)
Cursor
OtherAccessible via the MCP server (AI agents)
ChatGPT
OtherAccessible via the MCP server (AI agents)
Entra ID (Azure AD)
SSOTrello
Project/EngineeringShortcut
Project/EngineeringDynamics 365
CRMIntercom
Ticketing/SupportOneDrive
File Storage/KnowledgeNetSuite
Accounting/ERPQuickBooks
AccountingXero
AccountingMicrosoft Entra ID
SSOSSO via Auth0 integration
