Charlie Marketplace
CharlieHR — Make HR effortless for small businesses
CharlieHR is an HR software platform built for UK-based small businesses to automate HR admin and help build engaged, high-performing teams. It covers onboarding, time off, performance reviews, employee engagement, perks and benefits, document and employee data management, plus integrations and an advisory service. Charlie is GDPR-compliant and ISO 27001-certified, with data stored in the EEA and encryption in transit and at rest.
Security & Compliance
Security and privacy are top priorities.
Security Features
Certifications
- ISO 27001
- SOC 2
Data & Hosting
Data residency
European Union
Hosting
Access to the Marketplace is role-based (Super Admins, Payroll Admins, Admins). Partners are vetted for security and compliance; for example: PeopleCheck with ISO 27001 and Cyber Essentials Plus. Charlie provides a link to an ISO 27001 information/documentation resource.
Retention & deletion
The customer company defines retention periods for employee data. Super Admins can remove or amend stored data. Archived employee profiles remain stored for the company's records until their deletion is requested.
Charlie claims to be GDPR-compliant. Marketplace partners are vetted for security and compliance; examples include ISO 27001 and Cyber Essentials Plus for select partners.
Feature Scope
- Curated, vetted partner marketplace: Each partner reviewed for financial stability, track record, service quality, and small‑business fit; ongoing collaboration with Charlie to ensure satisfaction. Categories include employee experience/benefits, finance/CFO services, HR/EOR and executive search, legal counsel, expenses/spend management, payroll (e.g., PayCaptain), compliance (e.g., background checks), pensions (e.g., Smart Pension), wellbeing/EAP, insurance, privacy/GDPR support, leadership/L&D, equity management. Some partners explicitly integrate with Charlie (e.g., expenses and PayCaptain payroll) for streamlined workflows. • Savings and offers: Up to 20% off standard pricing, best‑in‑market rates for Charlie customers, occasional free trials and waived setup fees. • Built‑in access for customers: Marketplace is included with the Charlie subscription at no extra fee; accessible to Super Admins, Payroll Admins, and Admins. • Security/compliance context: Partners are selected with security compliance in mind; examples include PeopleCheck (ISO 27001 and Cyber Essentials Plus). Charlie also links an ISO 27001 information/documentation resource, and states GDPR compliance. • Example integrations ecosystem: Charlie supports integrations and highlights unified API providers (e.g., Kombo, Merge, Apideck, Truto) to facilitate connectivity to HRIS/Payroll and other systems; Kombo cites ISO27001/SOC2 verification and webhooks. • Admin experience: Browse partners, compare services, activate discounts, and route team offers (e.g., employee discounts) where relevant—all from within CharlieHR.
Pricing hints: Included in the base Charlie subscription (no additional fee for Marketplace). Discounts up to 20% off across partner network; special offers like free trials and waived setup fees. Charlie base pricing is headcount‑tiered and billed in GBP (e.g., 1–4 employees: £5/mo for first 6 months then £20; higher tiers priced per bracket). Prices exclude 20% UK VAT.
Security hints: Partners are vetted, with selection criteria including security compliance. Example partner: PeopleCheck is ISO 27001 and Cyber Essentials Plus certified. Charlie links an ISO 27001 resource (document). Unified API partner Kombo cites ISO27001 and SOC2 verifications and supports webhooks.
Compliance hints: Charlie states GDPR compliance. Marketplace partners are vetted with security/compliance in mind; examples include ISO 27001 and Cyber Essentials Plus on select partners.
Implementation hints: No setup fee; automatic access as part of Charlie subscription. Marketplace is accessible to Super Admins, Payroll Admins, and Admins from within the Charlie product. Activation of partner offers is via browsing and selecting providers.
Support hints: General Charlie support includes live chat with responses targeted within 30 minutes, plus a Help Centre. Additional advisory support is available via the paid Charlie Advice add‑on (phone, email, live chat), but that is separate from Marketplace.
Integration hints: Some Marketplace partners integrate directly with Charlie (e.g., PayCaptain payroll; a spend/expenses platform). Charlie’s broader integration ecosystem includes unified API providers Kombo (ISO27001/SOC2; webhooks), Merge, Apideck, and Truto (claims SOC 2 Type II and ISO 27001, GDPR/HIPAA). These facilitate connectivity to HRIS/Payroll/ATS and more for third‑party apps.
Features at a Glance
Core HR
- Employee records
- Workflows
- Document management
- Employee self-service
- Manager self-service
- Roles & permissions
Leave
- Leave policies
- Approvals
- Calendars/absence
Onboarding
- Tasks & owners
- Onboarding checklists
Offboarding
- Offboarding checklists
Performance
- Reviews
- Goals/OKRs
- 360 feedback
Analytics
- Dashboards
- Custom reports
Data & API
- Data export
- API
Security & IT
- MFA
- RBAC
- Data residency region
Recruiting & ATS
- Career site
- Interview scheduling
- E-signature
- Offer management
- AI screening/ranking
Administration
- Custom fields
Mobile
- Responsive UI
Compliance
- GDPR
- DPA available
- ISO 27001
Integrations
- Slack integration
Pricing Model
Module-based
The Marketplace is included at no additional cost with a CharlieHR subscription (the core product is priced based on the number of employees). Partner services are billed directly by the respective partner and vary. Example from the pricing page: 1–4 employees at a promotional price (£5/month for the first 6 months, then £20/month) – refers to the Charlie core product, not to additional Marketplace fees. Prices are subject to 20% UK VAT.
Implementation
Admins can search for, compare, and activate partner offerings directly in CharlieHR. Further technical onboarding depends on the selected partner and the specific integration.
Support
Live chat · Help Centre/knowledge base
SLA: Target: an initial live-chat response within approximately 30 minutes.
Additional support is available through the paid add-on “Charlie Advice” (phone, email, live chat); sold separately from the Marketplace.
Integrations
Smart Pension
OtherPensions provider featured in Marketplace categories; UK‑focused
PeopleCheck
OtherBackground checks/compliance partner; ISO 27001 and Cyber Essentials Plus certified
Apideck
APIUnified API aggregator enabling connectivity to multiple HR/Payroll/ATS systems
Truto
APIUnified API; claims SOC 2 Type II and ISO 27001; GDPR/HIPAA posture
Kombo
APIUnified API for HRIS/Payroll connectivity; cites ISO 27001 and SOC 2 verification; supports webhooks
PayCaptain
PayrollFeatured payroll partner; integrates with Charlie for streamlined workflows
Merge
APIUnified API provider covering HRIS/ATS/Payroll among others