TELUS Health Engage
TELUS Health — The strategic wellbeing platform for measurable impact
HUMANOO (from eTherapists GmbH, a TELUS Health company) is a workplace health and wellness platform and mobile app that encourages employee engagement through challenges, community features, and rewards, while providing HR departments with insights into the workforce and reporting capabilities. The platform includes programs in the areas of fitness, mindfulness, and nutrition; integrates with Apple Health, Google Fit, and wearables via Thryve; and can include access to EAP services and expert coaching.
Security & Compliance
Security and privacy are top priorities.
Security Features
Certifications
- ISO 27001
- SOC 2
Data & Hosting
Data residency
EU (AWS Luxembourg/EU, according to the app's privacy policy)
Hosting
The app's privacy policy states that it is hosted on AWS (EMEA/Luxembourg). TELUS content on AI and privacy generally refers to encryption in transit and at rest, as well as ISO 31700-1 for an AI support tool.
Retention & deletion
Retention in accordance with EU law: accounting data for 10 years; commercial correspondence and contracts for 6 years; other retention depending on consent and statutory limitation periods.
The app's privacy policy refers to the GDPR and the BDSG, uses EU Standard Contractual Clauses for third countries, and mentions potential data transfers to the U.S. (e.g., to Google, New Relic, Freshdesk, Twilio/SendGrid, and CleverTap).
Feature Scope
- Well-being programs for the workplace: guided programs, coaching options, expert courses, and brief check-ins to encourage ongoing participation. • Engagement engine: challenges, community features, and rewards to boost adoption. • HR organizational dashboards: Consolidation of engagement, survey, and program insights into a single overview; quarterly reports with trends over time, risk areas, and early ROI indicators. • Well-being trends & risk signals: Trend analyses, early warning signs of burnout, behavioral patterns to identify drivers of stress and disengagement. • Personalized support & integrated access to care: Mental health counseling, EAP support; multilingual and localized user experience. • Content & areas: Fitness, mindfulness, nutrition. • Onboarding support: Best practices, communication templates, programs tailored to the workforce.
Pricing hints: Consultation/quote upon request.
Implementation hints: References to supported launch with best practices, communication templates, and curated programs.
Support hints: Contact/Consultation CTA available.
Integration hints: EAP integration and integrated access to professional support are mentioned.
Everyday wellbeing programs across fitness, mindfulness, and nutrition with guided programs, coaching options, expert classes, and lightweight check-ins. Personalized recommendations; integrated access to professional support including mental health counseling and Employee Assistance Program (EAP) support; multilingual and localized experience. Participation engine with challenges, community features, and rewards; organizational tools for HR. Analytics and insights including well-being trends, behavioral patterns, early warning signals for burnout risk, early ROI indicators, and organizational dashboards. Workforce insights and reporting combining engagement, survey insights, and program performance into a single view; quarterly executive-style reports. Implementation support to ensure a smooth launch with proven best practices, ready-to-use communications, and programming tailored to the workforce.
Pricing hints: Enterprise/sales-led model with consultation (Schedule a consultation/Get in touch).
Implementation hints: Launch/onboarding support with best practices, ready-to-use communications, and tailored programming.
Support hints: General contact/sales inquiry options; EAP support is available for employees as part of integrated care access.
Integration hints: Integrated access to professional support (e.g., EAP, mental health counseling) and organizational dashboards for HR.
Features at a Glance
Analytics
- Dashboards
Mobile
- iOS/Android app
Security & IT
- Data residency region
Compliance
- GDPR
Pricing Model
On request
Quotes and consultations regarding TELUS Health are available upon request; typical enterprise sales with packages tailored by scope, region, and EAP integration.
Implementation
The launch components described above indicate a supported rollout that includes best practices, communication templates, and curated programs.
Support
Email (Freshdesk, laut Privacy-Policy) · In-App/Email Product Communication · EAP: 24/7/365 phone, video, and chat support for end users (integrated support; country-specific numbers)
EAP support is available to employees 24/7/365. Product support is available via Freshdesk (email/ticket), among other channels.
Integrations
Employee Assistance Program (EAP) services
OtherIntegrated access to EAP support for employees (psychological counseling, care navigation).
Professional mental health counselling providers
OtherDirect, integrated access to counseling and care right from the platform.
Employee Assistance Programme (EAP)
OtherIntegrated access to professional support.
Mental health counselling (professional care)
OtherIntegrated referral/access to counselling; no external vendor names provided.
Employee Assistance Program (EAP)
OtherIntegrated access to EAP services.
Psychologische Beratung
OtherIntegrated access to and referral for professional counseling.
Engagement-, Umfrage- und Programm-Insights (Quellen unspezifiziert)
OtherConsolidating this data into a dashboard, as mentioned.
Employee Assistance Programme (EAP) / Psychologische Beratung
OtherIntegrated access to professional support.