SmartOS Platform
SmartRecruiters — AI-powered recruiting software that delivers results
SmartRecruiters is an AI-powered talent acquisition platform offering applicant tracking (ATS), candidate relationship management (CRM), job distribution, career sites, scheduling, offer management, and onboarding. It serves companies ranging from mid-sized businesses to international enterprises and integrates with HCM systems. Its AI assistant, Winston, supports tasks including candidate screening and talent matching. Founded in 2010, the company is headquartered in San Francisco and has 501–1,000 employees according to LinkedIn. More than 4,000 companies worldwide use the platform; SmartRecruiters has been part of SAP since its acquisition in September 2025.
Security & Compliance
Security and privacy are top priorities.
Security Features
Certifications
- SOC 2 Type II
- ISO 27001
- SOC 2
Data & Hosting
Data residency
Germany, US
Hosting
Web SSO via SAML 2.0 with admin configuration; optional security flags such as “Require signed assertions” and protection against replay attacks. Admin- and role-based permissions. Audit API available. Webhooks with HMAC-SHA256 signatures. OAuth 2.0 and API key for API access. Certifications according to news: SOC 2 Type II (Clean Audit), ISO 27001.
Retention & deletion
GDPR-aligned features (consent and privacy controls); details depend on the customer’s configuration.
GDPR alignment and “first-class compliance support” are highlighted; a link to the official Trust Center is provided. SOC 2 Type II and ISO 27001 certifications are mentioned in the news.
Feature Scope
Core Features: ATS/Applicant Tracking System, Candidate Relationship Management (CRM), Career Sites, Job Posting, Text-Based Recruiting (SMS/WhatsApp), Dynamic Scheduling, Offer Management, Onboarding, Analytics & Insights including real-time dashboards; Sandbox Management and Advanced Sandbox; Custom In-App Guidance; Agency Portal. AI/Automation: Winston Intelligence with Winston Chat (conversational applications, follow-ups, scheduling), Winston Match (multi-model matching with a 4-star scale and explainability), Winston Screen (structured questions, automatic rankings), Winston Companion (assistance for hiring managers in Slack, Microsoft Teams, SMS, WhatsApp, desktop/mobile), AI-powered Hiring Agent. Integrations & Ecosystem: HCM/HRIS connectors to Oracle, Workday, ADP, SAP, UKG; app marketplace with hundreds of partners (e.g., Zoom, LinkedIn, DocuSign); REST APIs (Customer API: Posting, Application, Job, Candidate, User, Config, Interview, Message, Reporting), OAuth 2.0 and API Key Auth, Webhooks, Reporting API (CSV/Streaming); self-service integrations, advanced error handling, custom workflows. Global/Localization: Localized experiences in 37 candidate languages and 31 languages for hiring teams. Governance & Security: AI Control Center for transparency, auditability, and control; role-based permissions; GDPR-compliant; CyberVadis Gold (927/1000); Trust Center available. Scalability/Usability: Drag-and-drop workflow builder, configurable for different countries/models, proven with thousands of global customers.
Pricing hints: Tiered SaaS plans: Essential, Professional, High Volume, Complete. Essential starts at $14,995 (USD). Higher-tier plans include AI features (AI Agent, Matching, Screening, Conversational AI), higher SMS/job distribution limits, and Advanced Analytics/Sandbox; price quotes are often required. Mentioned in news: modular packages and outcome-aligned pricing.
Security highlights: GDPR-compliant; AI Control Center for transparency, auditing, and governance; complex role-based permissions; CyberVadis Gold certified (score 927/1000). SSO/SAML available for web single sign-on; OAuth 2.0 and API key for API access.
Compliance hints: Explicit: GDPR alignment and “first-class compliance support” to meet national/international regulations. Trust Center is linked.
Implementation hints: Emphasized: faster to implement, easy setup, user-friendly; new HCM connectors and self-service integration environment reduce deployment time, costs, and IT dependency.
Support hints: Support channels: Services, Community & Help Center, Trust Center, developer documentation; global team of TA experts.
Integration hints: HCM/HRIS: Oracle, Workday, ADP, SAP, UKG. Marketplace with hundreds of apps (e.g., Zoom, LinkedIn, DocuSign). APIs: REST Customer API (Posting, Application, Job, Candidate, User, Config, Interview, Message, Reporting), OAuth 2.0, API Key, Webhooks, Reporting API (CSV/Streaming). Collaboration channels (Winston Companion): Slack, Microsoft Teams, SMS, WhatsApp.
AI Modules: • Winston Match – automatic candidate matching and proactive suggestions • Winston Screen – AI-powered shortlisting/screening instead of manual CV checks • Winston Chat – generative, conversation-based recruiting chat that draws from the career website/knowledge base to recommend jobs, vet applicants, and schedule interviews • Winston Companion – AI assistant for automating administrative tasks. Platform context (SmartOS): ATS, CRM, messaging, analytics, onboarding; scalable architecture, open APIs, enterprise security, and global compliance. Recruiting features within the suite: Applicant Tracking, AI Talent Matching Engine, AI-Powered Candidate Screening, Conversational AI Chat, Dynamic Scheduling, Candidate Messaging (SMS/WhatsApp), Job Distribution, Career Sites, Offer Management, New Hire Onboarding. Add-ons/Extensions: SmartSandbox, SmartTips, SmartAnalytics, SmartAttrax. Integration Ecosystem: Platform integrations/Marketplace, standalone or integrated into preferred HCM systems; open APIs and developer documentation. Security/Compliance (stated claims): Enterprise Security, Global Compliance; dedicated Trust Center available.
Pricing hints: Pricing plans for the full suite: Essential starting at $14,995/year; Professional, High Volume, Complete available upon request. AI features: AI-powered Hiring Agent and AI Talent Matching in Professional; AI-powered Candidate Screening and Conversational AI Chat in High Volume; advanced analytics/sandbox/guidance in Complete. Currency: USD. Note: Prices/scope of services vary dynamically by plan and volume.
Security hints: Stated security claims: Enterprise Security; dedicated Trust Center available.
Compliance hints: Stated claim: Global Compliance.
Implementation hints: Services, Professional Services, and Developer Documentation are available for technical implementation.
Support hints: Support resources: Support, Services, Community & Help Center, Trust Center, Developer Documentation.
Integration hints: Platform integrations and Marketplace; can be used standalone or integrated into existing HCM systems. Open APIs and developer documentation available. Candidate messaging via SMS and WhatsApp integrated.
Features at a Glance
Recruiting & ATS
- Job requisitions
- Career site
- Multi-posting
- Interview scheduling
- Offer management
- Recruiting analytics
- AI screening/ranking
- Scorecards
- E-signature
- CV parsing
- Pipeline/Kanban
- Background checks
- Referrals
Analytics
- Dashboards
- Custom reports
Data & API
- API
- Data export
Integrations
- MS Teams integration
- Slack integration
- Okta integration
- Azure AD integration
Mobile
- Responsive UI
- iOS/Android app
Administration
- Audit trail
- Custom fields
Security & IT
- RBAC
- Audit logs
- SSO/SAML
- MFA
Compliance
- GDPR
- SOC 2
- ISO 27001
- DPA available
Onboarding
- Onboarding checklists
- Tasks & owners
Core HR
- Workflows
- Multi-country
- Multi-entity
- Roles & permissions
Talent
- Skills management
Pricing Model
On request
According to the existing German text: Essential starts at USD 14,995 per year. Higher-tier plans with expanded AI capabilities and advanced features are generally available by quotation. Modular packages and outcome-aligned pricing were highlighted in announcements.
Implementation
New HCM connectors and a self-service integration environment are designed to reduce deployment time, costs, and dependence on IT.
Support
Email/Ticket (Help Center) · Web/Portal (Community & Help Center) · Developer Documentation · Professional Services (Customer Success/CSM je nach Tier)
SLA: The committed annual system availability is 99.9%. Standard support is available eight hours a day, Monday through Friday; Premium support is available around the clock. Response times for P0/P1/P2/P3 cases are 60 minutes, 2 hours, 6 hours and 12 hours under Standard support, and 30 minutes, 30 minutes, 1 hour and 2 hours under Premium support.
Time zones: Global
Enterprise customers typically receive higher-level support and a dedicated account manager (CSM).
Integrations
Oracle
HRISHCM/HRIS Connector
Workday
HRISHCM/HRIS Connector
ADP
HRISHCM/HRIS Connector
SAP
HRISHCM/HRIS Connector
UKG
HRISHCM/HRIS Connector
Zoom
OtherVideo Interviews/Communication (via Marketplace)
Sourcing/Job Posting (via Marketplace)
DocuSign
OtherElectronic Signatures for Quote Management (via Marketplace)
Slack
OtherWinston Companion für Hiring Manager; Kollaboration
Microsoft Teams
OtherWinston Companion für Hiring Manager; Kollaboration
SMS
OtherText Recruiting; Winston Companion
Text Recruiting; Winston Companion
SmartRecruiters Customer API
APIREST: Posting, Application, Job, Candidate, User, Config, Interview, Message, Reporting
OAuth 2.0
APIAPI Authentication
API Key Auth
APIAlternative API Authentication
Webhooks
WebhookEvent-Driven Integrations
Reporting API (CSV/Streaming)
APIDatenexport/Reporting
SAML 2.0
SSOSingle Sign-On for the SmartRecruiters Web App
SmartRecruiters Marketplace
OtherApp marketplace with hundreds of partner integrations
HCM systems
HRISIntegration into existing HCM environments
Open APIs
APIOpen APIs and developer documentation available
SmartRecruiters Marketplace (575+ Apps)
OtherExtensive ecosystem of predefined HR integrations
Open API
APIOpen APIs and developer documentation for custom integrations.
HCM systems (various)
HRISCan be operated independently or integrated with preferred HCM systems; see Marketplace/APIs for details.
