heycare
HeyCare — EAP and Family Services. Holistic. Rethought.
heycare is an all-in-one digital employee wellness app focused on mental health (EAP), physical well-being, and family support—including child care, elder care, and pet care. It offers 24/7 availability, multilingual support in over 30 languages, and its own network of care providers across Germany, Austria, and Switzerland.
Security & Compliance
Security and privacy are top priorities.
Security Features
Certifications
- ISO 27001
- ISO/IEC 27001
Data & Hosting
Data residency
EU
Hosting
The provider emphasizes secure care solutions. The privacy policy describes an ISMS compliant with ISO/IEC 27001:2022 (alignment), but without any explicit mention of certification.
The privacy policy page references the legal bases under the GDPR and the Swiss Data Protection Act (DSG). The ISMS is described in accordance with ISO/IEC 27001:2022.
Feature Scope
All-in-one care app for EAP & family services: Mental Care (EAP), Child Care, Elder Care, and Pet Care on a single platform. 24/7 availability with a response time of under 3 hours for high usage rates. Global network of counselors offering multilingual support (30+ languages), including therapy placement. DACH-wide network of certified and insured caregivers (fast, tailored on-demand placement, including rural areas). Mental Care: psychological counseling, support for stress/exhaustion, acute crises (illness, grief, addiction), prevention, coaching, health counseling; Live webinars & media library (courses, articles, videos) on focus, stress reduction, healthy routines, financial challenges; Corporate Health & Leadership Coaching (time/self-management, social skills, burnout prevention, conflict resolution, change management). Child Care: Counseling on family issues and customized care solutions (e.g., off-peak and shift hours). Elder Care: from senior companionship to full-time care, including counseling & planning for family members. Pet Care: matching with pet sitters (walking, feeding, playtime, on-site), expert counseling (health, care, training, behavior), webinars/media library. HR dashboard for managing tax-free employer contributions (flexible budgets, e.g., €50 per month, digital administration, employees can transfer budgets between tax pools). KPI/ROI reporting to measure impact (e.g., reduced absenteeism, increased retention/applications) and employer branding support. Easy implementation with minimal HR effort. Language & Regions: App/website available in German and English; consulting in 30+ languages; DE/AT/CH regions selectable. Security & Data Protection: Provider emphasizes secure management solutions and has a data protection page; HR-Board as an internal admin module.
Pricing hints: B2B enterprise solution; HR-Board supports tax-free employer contributions (e.g., monthly budgets in €) for employees. ROI/cost-saving claims (including €650,000 in lost costs per 1,000 employees) mentioned; specific package prices or minimum purchase requirements not apparent.
Security hints: Marketing-focused “secure” support solutions. Data protection page available.
Compliance hints: Reference to data protection.
Implementation hints: Simple implementation, up and running in less than 5 hours; minimal HR effort. Personal consultation on selecting services and setup in the heycare app.
Support hints: Service available 24/7 with a <3-hour response time for users. Contact channels: Email (team@heycare.com) and phone (+49 175 1156455). Multilingual support (30+ languages).
Integration hints: HR-Board mentioned as an internal admin/benefits module.
Security/Compliance/Integrations (if mentioned):
- App-based matching of care assignments (child care, elder care, pet care)
- Flexible scheduling: define your own availability, decide for yourself which requests to accept
- Custom pricing: set your own hourly rate (depending on the service area)
- Identity verification (during onboarding)
- Insurance coverage included: commercial liability insurance for every booking
- Fast support: response time under 3 hours; available 24/7 in emergencies
- Personal development: First aid courses for children and seniors through partners
- Regional and language settings: DE/AT/CH regions selectable; languages: German and English
- Clear process: Registration, setting availability, profile review/approval, requests in the app, acceptance/rejection
- Contact options: Email and phone number listed on the site
- Security: Identity verification; insurance coverage per booking
- Compliance: Link to privacy policy page
- Integrations/Partners: Training offerings (first aid) via partners
Pricing hints: Free registration; caregivers set their own hourly rate.
Security hints: Identity verification during onboarding; commercial liability insurance per booking; 24/7 emergency availability.
Compliance hints: Privacy policy link available; EU/DACH focus suggests GDPR relevance.
Implementation hints: Onboarding via app: registration, identity verification, entering availability, profile review/approval.
Support hints: Response time under 3 hours; 24/7 in emergencies. Contact options via app, email (team@heycare.com), and phone (+49 175 1156455).
Integration hints: Partner for first aid courses.
Features at a Glance
Analytics
- Dashboards
Mobile
- iOS/Android app
- Responsive UI
Compliance
- GDPR
- ISO 27001
Learning
- Course catalog
Pricing Model
On request
B2B solution for companies; the HR board supports tax-free employer contributions (e.g. a monthly budget of approximately €50 per employee). ROI and savings claims and KPI reporting are available; operations in Germany, Austria and Switzerland; pricing may depend on company size, modules and usage.
Implementation
Set up the services and activate them in the heycare app; selectable regions (DE/AT/CH).
Support
Email · Phone · What'sApp
SLA: The provider specifies 24/7 availability and a response time of less than 3 hours for users.
Integrations
Erste-Hilfe-Kurse (Partner)
OtherPartner-Based First Aid Training Programs (Children and Seniors)
