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Harriet

Harriet

AI that serves your people. Controls that protect your org.

Harriet is an AI-powered internal support and ticketing platform that provides a single front door for HR, IT, and Operations. It deflects repetitive queries with always-on assistance, converts remaining requests into structured, auditable tickets, and enforces role-based access, SLAs, and compliant workflows. The platform integrates with major HRIS, ATS, productivity, and identity tools, and is built with enterprise-grade controls including SOC 2 certification and audit trails.

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Use Case

Harriet centralizes and operationalizes enterprise knowledge to power an intelligent, always-on internal helpdesk across HR, IT, Finance, and Operations. It reduces response times from days to seconds with AI-powered self-service in the chat tools employees already use (Slack, Teams, Google Chat, WhatsApp, SMS), and cuts ticket volume by up to 80%. Teams use Harriet to unify scattered content from systems like Confluence, SharePoint, Notion, and Google Drive; keep knowledge current with AI-driven discovery, gap analysis, and compliance checks; and manage enterprise-grade ticketing with automated SLAs, routing, and analytics. Organizations also orchestrate cross-system workflows using a no-code automation builder and pre-built connectors, accelerating processes without migrations or added headcount.

Harriet is an AI-native internal service and ticketing platform that centralizes HR, IT, and Ops requests into one front door. It deflects repetitive employee questions with instant answers in Slack, Microsoft Teams, or Google Chat, and converts the rest into structured, auditable tickets with full context. Teams use it to: 1) reduce ticket volume by 70% through self-serve Q&A, 2) coordinate cross-functional workflows (HR, IT, Ops) with routing rules and custom SLAs, 3) maintain complete traceability and audit trails for sensitive HR and IT cases, and 4) automate routine processes like PTO requests, payslip retrieval, document generation, approvals, and directory lookups across connected systems—without training employees on multiple tools or running complex migrations.

Target Audience

Mid-market to enterprise organizations with cross-functional internal support needs across HR, IT, Finance, and Operations; distributed/global teams seeking multilingual self-service; companies standardizing on Slack, Microsoft Teams, or Google Chat; IT and People Ops leaders aiming to unify knowledge, modernize ticketing, and automate workflows without large migrations.

Data Residency

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Target Segments

KMUMid-Market

Source URLs

  • https://hrharriet.com/main-menu-solution/product-modules/
  • https://hrharriet.com/product-modules/?utm_source=openai
  • https://hrharriet.com/integrations/slack-integration/?utm_source=openai
  • https://hrharriet.com/integrations/hibob-hr/?utm_source=openai
  • https://hrharriet.com/integrations/workday-hr/?utm_source=openai
  • https://hrharriet.com/integrations/integrate-teams-with-breathe-using-harriet/?utm_source=openai
  • https://hrharriet.com/integrations/integrate-google-chat-with-payfit-using-harriet/?utm_source=openai
  • https://hrharriet.com/integrations/integrate-ms-teams-with-bamboohr-using-harriet/?utm_source=openai