Jem
Employee Benefits, Comms and HR on WhatsApp
Jem is a WhatsApp-first platform that helps employers manage and engage their deskless workforce. It delivers employee benefits and financial wellness (including earned wage access), digital HR workflows like payslips, leave and timesheets, and internal communications to frontline employees, integrating with existing HR and payroll systems.
Security & Compliance
Security and privacy are top priorities.
Security Features
Certifications
- ISO 27001 (ISMS)
- ISO 27001
Data & Hosting
Data residency
Hosted on Google Cloud
Hosting
For detailed technical information and documentation, visit the Jem Trust Center (trust.jemhr.com).
Retention & deletion
Personal data is retained only for as long as necessary for its processing purpose or to meet legal and regulatory obligations. Data that is no longer needed is securely deleted or anonymised; statutory retention periods may apply to certain data.
Compliance with POPIA and the GDPR; BCEA-compliant delivery of pay stubs; ISO 27001-certified ISMS.
Feature Scope
- WhatsApp-native platform for deskless workforce management: announcements, polls, surveys, document distribution, delivery/read tracking. Password-protected PDFs; POPI/POPIA compliant.
- Digital HR: Payslip distribution on WhatsApp (BCEA-compliant format), IRP5s, query inbox; leave requests with attachments and real-time approvals; timesheets & rosters broadcasting to improve payroll accuracy and shift attendance.
- Benefits suite (Jem Financial Health Plan): Earned Wage Access (limits, controls, block dates), free savings account that builds credit score, affordable phones/contracts, airtime & electricity via payroll deduction (no extra fees), comprehensive EAP, financial coaching (short courses in English, isiXhosa, isiZulu, Afrikaans), credit score checks.
- Jem Hub: central dashboard to manage workflows, view data, and insights across HR, comms, and benefits. [https://www.jemhr.com/, https://www.jemhr.com/pricing/]
- Integrations: Works with existing HR/payroll; Flowgear iPaaS with 200+ connectors for secure system integrations; direct EasyRoster integration for roster distribution. [https://www.jemhr.com/security/, https://www.jemhr.com/timesheets-rosters/]
- Security and reliability: Role-based access with MFA, audit logs, ISO 27001 certified ISMS, POPIA/GDPR alignment, annual third‑party audits, regular pen testing (Orange Cyber Defence), continuous compliance via Sprinto, Google Cloud and Cloudflare infra, automated backups and restoration testing, incident response and BCP, 99.98% uptime SLA; WhatsApp end‑to‑end encryption leveraged with strict consent and data minimisation.
- Reporting and tracking: Visibility into message/payslip delivery and reads; automatic number updates via WhatsApp re-authentication.
Pricing hints: Custom quotes tailored to company needs and number of deskless workers. Two plans: Standard (Digital HR, Comms, Jem Hub management/reporting) and Comprehensive (adds employee benefits: EWA, savings, credit score, financial education, insurance optimisation, phones, EAP, airtime & electricity). Always included: onboarding/training, enterprise-grade security (POPIA), 99.98% uptime SLA, dedicated Employee Care Centre. Pay-to-use benefits like EWA/phones can be employee-funded; savings account is free.
Security hints: ISO 27001 certified; POPIA and GDPR alignment; role-based access with MFA; audit logs; annual third-party audits; regular pen tests (Orange Cyber Defence); continuous compliance via Sprinto; Google Cloud + Cloudflare; automated backups with restoration testing; documented incident response and BCP; WhatsApp Business Platform with end-to-end encryption in transit and strict consent/data minimisation; DPA in place with customer as controller. 99.98% uptime SLA.
Compliance hints: POPI/POPIA compliant; GDPR aligned; BCEA-compliant payslip delivery; formal DPA; ISO 27001 certification. [https://www.jemhr.com/security/, https://www.jemhr.com/hr-overview/, https://www.jemhr.com/communications/]
Implementation hints: Works as an add-on to existing payroll systems; integrate without changing payroll. Typical onboarding: after signed quote, 30-minute onboarding call; provide employee data; setup can be completed within ~2 days with ~2 hours of customer input; site claims 1 day to onboard after accepting quote. Self-service PDF uploads for timesheets/rosters; EasyRoster direct integration. [https://www.jemhr.com/hr-overview/, https://www.jemhr.com/timesheets-rosters/, https://www.jemhr.com/]
Support hints: Dedicated Employee Care Centre for employee queries; virtual onboarding and training; Knowledge Hub, FAQs; contact sales and support via website. SLA-backed reliability (99.98% uptime).
Integration hints: Integrates with existing HR and payroll tools; Flowgear iPaaS (200+ connectors) used for secure, scalable integrations; direct integration with EasyRoster for timesheets/rosters; WhatsApp Business Platform native channel. [https://www.jemhr.com/security/, https://www.jemhr.com/timesheets-rosters/, https://www.jemhr.com/]
Features at a Glance
Payroll
- Payslips
- Tax/reporting
Time Tracking
- Timesheets
Leave
- Approvals
Security & IT
- MFA
- RBAC
- Audit logs
- Data residency region
Compliance
- GDPR
- DPA available
- ISO 27001
Administration
- Audit trail
Core HR
- Employee self-service
- Manager self-service
- Roles & permissions
- Employee records
- Workflows
- Document management
Analytics
- Dashboards
Benefits
- Benefits enrollment
Mobile
- Responsive UI
Data & API
- Data export
Pricing Model
On request
Customized plans based on a company’s needs and the number of employees without a fixed workstation. Many services (e.g., Earned Wage Access, phones) can be paid for by employees; the savings account is free.
Implementation
Self-service tools for document uploads; WhatsApp re-authentication keeps contact information up to date.
Support
Email/Web Form (Contact Us on the Website) · Knowledge Hub/FAQs · Dedicated Employee Care Center (for employee inquiries) · Virtual Onboarding & Training
SLA: {"uptime":"99.98%","response_time":null}
Time zones: - SAST (Africa/Johannesburg) – Focus on South Africa/Africa
Uptime SLA reported.
Integrations
Flowgear
OtheriPaaS with over 200 connectors for secure, scalable system integrations (HR/Payroll/Back Office).
EasyRoster
OtherDirect integration for distributing work schedules/roster.
WhatsApp Business Platform
OtherNative communication/transaction channel; end-to-end encryption.
Bestehende Payroll-Systeme (via Flowgear)
PayrollIntegration without changing payroll providers; for data/document flows and payroll deductions (e.g., airtime/electricity).
Bestehende HRIS/HCM-Systeme (via Flowgear)
HRISSynchronization of employee data and workflows.
Google Cloud
OtherHosting/Infrastructure.
Cloudflare
OtherWeb-Security/Edge/Performance.
Orange Cyber Defence
OtherExternal penetration tests.
Sprinto
OtherContinuous compliance monitoring.