Phenom Talent Acquisition
Phenom — AI for Tomorrow’s Enterprise. Applied by Human Resources today.
Phenom provides an Intelligent Talent Experience platform powered by Applied AI to help enterprises hire faster, develop employees, and retain talent. Its solutions span candidate experience, recruiting, talent management, workforce intelligence, and HR automation, connecting HR systems and stakeholders at scale.
Security & Compliance
Security and privacy are top priorities.
Security Features
Certifications
- ISO/IEC 27001:2022
- ISO 27017
- ISO 27018
- ISO 27701:2019
- SOC 2 Type II
- UK Cyber Essentials Plus
- CSA (Cloud Security Alliance) Membership
- FSQS-NL
- ISO 27001
- SOC 2
Data & Hosting
Data residency
European Union
Hosting
The security framework includes 24/7 monitoring and alerting, annual security training, internal and external audits, annual external penetration tests, quarterly DAST/SAST, internal penetration tests, and DR/BCP. OWASP is referenced. A subcontractor program and safeguards for international data transfers are in place. Details regarding SSO/SAML, MFA, SCIM, RBAC, encryption, IP allowlisting, and data residency are available upon request.
Retention & deletion
Customers can determine what data their applications store and delete data to meet their retention requirements. According to the security policy, daily database backups are retained for seven days and weekly off-site backups for four weeks. When an application and its database are deprovisioned, the database storage volume is retained for one week and then automatically destroyed.
Certifications: ISO 27001/27017/27018/27701 and SOC 2 Type II; UK Cyber Essentials Plus; FSQS-NL; CSA membership. Framework for data processing and subcontracting available via the Security/Trust Portal.
Feature Scope
- AI-powered candidate matching and skills prioritization to fill roles faster
- Personalized candidate experiences: career site with relevant job recommendations based on skills, interests, and location
- Conversational AI chatbot for lead capture, FAQs, automated screening and scheduling
- Candidate Relationship Management (CRM) with dynamic lists, actionable insights, fit scoring
- Campaigns to customize and automate personalized outreach
- SMS and 1:1 messaging through popular messaging apps
- Video-enabled screening with shared criteria between recruiters and hiring managers
- Automated interview scheduling and rescheduling
- Talent analytics: real-time insights on sources, application completion, and campaign performance
- Direct sourcing for contingent workforce: find, engage, screen, schedule, interview, and hire
- Collaboration hub to streamline communication with hiring managers
- Integrations and HRIT tools: pre-built API automations and templates; Service Hub for API keys/credentials and product configuration; Flow Studio for no-code integrations and forms (in early stage)
- Security posture: 24/7 monitoring & alerting, annual security training, internal/third-party audits, annual third-party penetration tests, quarterly DAST/SAST, internal pen testing, DR/BCP
- Certifications/standards: ISO/IEC 27001:2022, ISO 27017, ISO 27018, ISO 27701:2019, SOC 2 Type II, UK Cyber Essentials Plus, CSA membership, FSQS-NL; GDPR alignment; OWASP referenced on site (https://www.phenom.com/security-and-compliance; site footer)
- Ecosystem: integrates with ATS, HCM, BI, performance management, job distribution, and LMS tools; featured integrations/partners available
- AI methods referenced by Phenom: skills/ontologies, applied AI, agentic AI, generative AI, and automation (site navigation)
Pricing hints: Enterprise/solution-based pricing with request-demo/RFP flow; See Pricing & RFP Requests links and Book Demo CTAs.
Security hints: Controls include 24/7 monitoring & alerting; employee security training; internal and third-party audits; annual third-party pentests; quarterly DAST/SAST; internal pentesting; DR/BCP. Certifications/assurances: ISO/IEC 27001:2022, ISO 27017, ISO 27018, ISO 27701:2019, SOC 2 Type II, UK Cyber Essentials Plus, CSA membership, FSQS-NL. GDPR referenced; OWASP referenced on site. Sub-processor program with contractual/technical/legal safeguards for international transfers.
Compliance hints: GDPR referenced; ISO 27001/27017/27018/27701 and SOC 2 Type II certifications; UK Cyber Essentials Plus; FSQS-NL; CSA membership. Data processing and sub-processor framework noted; details available via security portal.
Implementation hints: Emphasis on fast integrations via no-code interface, pre-configured API automations and workflow templates; Service Hub for end-to-end integration management (API keys, credentials, product configuration, user management); Flow Studio (integrations/forms, early-stage/limited availability). Global Professional Services and Customer Experience support available. (https://www.phenom.com/integrations-experience; site footer)
Support hints: Client Services include Global Customer Care, Customer Experience, Global Professional Services, Customer Value, Training & Certification; Security Policy and Vulnerability Disclosure Policy public; vulnerability reporting available. (site footer; https://www.phenom.com/security-and-compliance)
Integration hints: Integrates with ATS, HCM, BI, performance management, job distribution, and LMS systems. Offers API automations, templates, and centralized Service Hub for API key/credential management; Flow Studio for self-service integrations/forms (early stage). Featured integrations and partners available on site.
- No-code interface to integrate Phenom with ATS, HCM, BI, LMS, performance management, and job distribution tools.
- Pre-configured automation and workflow templates to avoid custom integrations and speed setup.
- Monitoring to ensure platform performance, stability, and data integrity for time-sensitive hiring processes.
- Data security transparency features to promote privacy and compliance.
- Integrations: Streamlined Phenom integrations with API automation and templates; supports a variety of third-party vendors (ATS/HCM/BI/LMS/performance management/job distribution).
- Service Hub: Central place to manage end-to-end integrations; maintain API keys and credentials; configure Phenom products/modules; manage users.
- Flow Studio: Self-service tools for Integrations and Forms to build and streamline automations and configurations across the HR tech stack. (Early development/limited availability.)
- Forms: Build event/lead registration and multi-step application forms; deploy, track, and integrate forms using templates and pre-built connectors; no complex code required. (Early development/limited availability.)
- Security & Compliance: Emphasis on comprehensive security and compliance with references to GDPR, ISO, SOC II, CSA, OWASP, FSQS-NL, and Disaster Recovery & Business Continuity (DR&BCP). Security Policy and Vulnerability Disclosure Policy available.
- Administration: Centralized configuration and user management for Phenom modules via Service Hub.
- AI foundation: Benefits from Phenom AI across the platform for personalization and automation (platform-wide capability).
Pricing hints: Enterprise pricing via request/demo/RFP.
Security hints: Emphasis on data security transparency and platform stability. References to Comprehensive Security & Compliance including GDPR, ISO, SOC II, CSA, OWASP, FSQS-NL, and DR&BCP. Security Policy and Vulnerability Disclosure Policy are linked on site.
Compliance hints: Mentions GDPR, ISO, SOC II, CSA, OWASP, FSQS-NL, and Disaster Recovery & Business Continuity.
Implementation hints: Positioned as no-code with pre-configured automation/templates to reduce time and cost. Service Hub enables self-service integration setup and configuration; Flow Studio and Forms are noted as early-stage/limited availability. Professional Services and Training & Certification are available.
Support hints: Client Services include Customer Experience, Global Professional Services, Global Customer Care, Customer Value, and Training & Certification.
Integration hints: Connects with ATS, HCM, Business Intelligence, performance management, job distribution, and LMS tools. Provides API automation, pre-built templates, and a Service Hub to manage API keys/credentials and configurations. Mentions Featured Integrations and partners.
Features at a Glance
Recruiting & ATS
- Career site
- Interview scheduling
- AI screening/ranking
- Recruiting analytics
- Job requisitions
- CV parsing
- Referrals
- Scorecards
- Offer management
Analytics
- Dashboards
Data & API
- API
Administration
- Custom fields
- Audit trail
Mobile
- Responsive UI
Security & IT
- SCIM
- RBAC
- Audit logs
Compliance
- GDPR
- DPA available
- SOC 2
- ISO 27001
Pricing Model
On request
Enterprise or solution-based pricing on request via demo/RFP.
Implementation
Quick integrations via preconfigured API automations and workflow templates. The Service Hub centralizes API keys/credentials, product configuration, and user management. Flow Studio enables no-code integrations and forms (early stage/limited availability). Global Professional Services and Customer Experience teams support implementation and value realization.
Support
Email · Ticketing portal
SLA: The Standard support package specifies 99.5% guaranteed uptime and committed response and resolution times for defects, without stating the times. For service requests, Phenom specifies resolution within seven business days or less under Advanced and five business days or less under Premium.
Time zones: Global
Global Customer Care, Customer Experience, Global Professional Services, Customer Value, and Training & Certification are available. Public Security Policy and Vulnerability Disclosure Policy, including reporting procedures. Specific SLAs and support hours: Upon request.
Integrations
Pre-built API automations & templates
APIAutomations and workflow templates for rapid integrations
Service Hub
OtherCentralized management for API keys/credentials, product configuration, and user management
Flow Studio
OtherNo-code integrations and forms (early stage/limited availability)
Applicant Tracking Systems (ATS)
ATSIntegrates with leading ATS platforms; featured partners listed on Phenom site
Human Capital Management (HCM/HRIS)
HRISIntegrations with major HCM/HRIS suites
Business Intelligence (BI) tools
OtherExports/feeds for analytics and reporting in BI platforms
Performance management systems
OtherConnectors available; details via partner directory
Job distribution platforms
Job distributionIntegrates with job boards/distribution partners
Learning Management Systems (LMS)
LMSIntegrations to support unified talent experience
ATS systems (various vendors)
ATSNo-code connectors and API automation/templates for accelerated integration.
HCM systems (various vendors)
HCMSupport through pre-built workflows and API-based templates.
Business Intelligence tools (various vendors)
BIData integration for reporting and analytics via APIs and templates.
Learning Management Systems (various vendors)
LMSNo-code integration and preconfigured connectors.
Performance management systems (various vendors)
Performance ManagementStandardized data flows via API templates.
Job distribution platforms (various vendors)
Job DistributionAutomated job postings/multiposting using integration templates.
Phenom API automation and templates
APIService Hub for managing API keys and credentials; accelerated implementation using pre-built automation and workflow templates.
