Urban Sports Club
Sports and Wellness – Just the Way You Like It
Urban Sports Club is Europe’s leading sports and wellness platform, offering access to 50+ sports and wellness activities with one flexible membership across 10,000+ partner venues. Members can train indoors, outdoors, and online, and companies can offer subsidized corporate fitness benefits to their employees across multiple European countries.
Security & Compliance
Security and privacy are top priorities.
Security Features
Certifications
- ISO 27001
- SOC 2
Data & Hosting
Data residency
EU
Hosting
Attendance verification via in-app QR code and location-based (GPS) anti-fraud layer. The confirmation screen displays a photo, name, and timestamp; an "invalid" status reduces remote and fraudulent check-ins.
Retention & deletion
Personal data is retained for as long as needed for its purpose and to meet legal, accounting or reporting requirements. After a membership ends, membership data is retained for a further twelve months to allow reactivation; members can object to this retention or request earlier deletion. Statutory retention periods are generally between two and ten years.
The privacy policy and terms of use are publicly available; the service is operated within the EU. Urban Sports Club holds a Ubiscore Privacy Badge (a "Privacy by Design" certification from Ubiscore).
Feature Scope
- One membership, 50+ sports and extensive wellness: gyms, swimming, boxing, yoga, bouldering, EMS, cryotherapy, saunas, massage, etc.
- Access modes: on-site classes (bookable), open training (walk-in), Live Online Classes, Video on Demand.
- Easy discovery and booking: app and web search for partner venues and activities across 7 European countries; venue-specific visit limits shown in profiles.
- Flexible plans: Essential (4 check-ins/month), Classic/Premium/Max (1 check-in per day), plus limited “Plus check-ins” for premium venues and massages (4 or 8, depending on plan). 3-day cancellation notice before renewal on annual plans; choose start date up to two weeks out.
- Check-in and attendance verification: in-app QR code scanning; updated confirmation screen with member photo/name/time; location-assisted check-in (GPS permission required) adds an anti-fraud layer and faster one-tap check-in at venue.
- Corporate discounts: employees can unlock discounted memberships through employer partnerships.
- Partner benefits: additional income per check-in, increased visibility to USC members, new audiences including corporate members, monthly settlement handled by USC.
- Partner Portal: manage profile, schedules, photos, view check-ins and payouts (for partners without integrated booking software).
- Integrations (APIs with booking systems): Magicline, bsport, and Eversports Manager to sync classes, bookings, occupancy, and access control; reduces admin and overbooking. Custom API access possible for own systems.
- Languages available on site/app: DE, EN, FR, PT, ES, NL.
- Geographic coverage: thousands of partner venues across Germany, France, Spain, Portugal, Netherlands, Belgium, Austria.
- Security notes: QR code + GPS-based location-assisted check-in to mitigate fraudulent remote check-ins and ensure presence at venue.
- Compliance and privacy: Privacy Notice and Terms available.
- Support resources: Help Centers for partners and members; webinars, live events, and Newsroom updates.
Pricing hints: Consumer membership tiers with city-dependent pricing: Essential ~24–35 € / mo (4 check-ins/month), Classic ~59–75 € / mo (1 check-in/day), Premium ~99–115 € / mo (1 check-in/day + 4 Plus check-ins incl. 1 massage), Max ~149–165 € / mo (1 check-in/day + 8 Plus check-ins incl. 2 massages). Annual plan billed monthly, 12-month term, 3-day cancellation notice before renewal; start date selectable up to 2 weeks ahead; venue-specific visit limits and one check-in per venue/day. Corporate discounts available; Germany sign-ups may receive a €20 merchandise voucher after the second payment.
Security hints: Check-in security uses QR-code scanning plus Location-Assisted Check-in (GPS permission) to confirm member presence at the venue before scanning; updated confirmation screen includes member photo, moving circle animation, venue/activity, timestamp, and a red invalid-state if failed. These measures reduce fraudulent/remote check-ins and improve reliability.
Compliance hints: Privacy Notice and Terms are linked from the site; product operates in the EU. See Privacy/Imprint for legal details.
Implementation hints: Members: choose city and plan, pick start date (up to 2 weeks out), sign up and pay, discover venues, book/check in via app or browser for online classes. Partners: 3-step onboarding—contact USC (free partnership), list and present offer in app/website, receive per-check-in payouts with monthly settlement; manage profile/schedules via Partner Portal if no external software. Integrate booking systems (Magicline, bsport; Eversports Manager announced and rolled out) to sync courses, occupancy, access, and bookings. Location-assisted check-in launched Dec 1 to improve accuracy.
Support hints: Partner Help Center, Partner Support via contact form in Partner Portal/Help Center; ongoing webinars, live events, and Newsroom updates. Avg partner support response time reported at ~31 hours in 2023 recap; Member Help Center available on consumer site.
Integration hints: Official booking software integrations: Magicline x Urban Sports Club (access control, class admin, bookings sync), bsport x Urban Sports Club (class management, automated sync to prevent overbooking), Eversports Manager partnership/integration (class admin, occupancy optimization, bookings sync). Custom API connection possible for studios with their own systems (contact connect@urbansportsclub.com). FitogramPro mentioned as an external software some partners use.
Not a product feature set. Page content includes: culture and values (movement, flexibility, diversity); flat hierarchies and autonomy; regular sports and culinary team events; team statistics (e.g., number of team events per year, sports tried, 500+ employees, 47 nationalities, 8K+ employee check-ins); links to open positions; navigation to company resources (Help Center, Corporate Fitness/B2B, Partner program). No product features, security, compliance, or integration details are presented on this page.
Pricing hints: No pricing or business model information is provided on the Team/Careers page.
Security hints: Note: separate partner news posts describe location-assisted check-ins (GPS + QR) to reduce fraudulent check-ins in the app, but that is unrelated to this page. Quellen: https://partnernewsroom.urbansportsclub.com/en/two-new-app-updates/; https://partnernewsroom.urbansportsclub.com/en/our-new-app-is-live/
Compliance hints: A generic Privacy/Datenschutz link appears in the footer
Implementation hints: Not applicable
Support hints: Footer navigation includes Support and Help Center links; no SLAs or support scope are defined on this page. Quellen: https://urbansportsclub.com/ (footer), https://urbansportsclub.com/de/team
Integration hints: None mentioned on the Team/Careers page. (General partner newsroom posts elsewhere discuss integrations like Magicline and bsport for studios, but not on this page.)
Features at a Glance
Mobile
- iOS/Android app
- Responsive UI
Data & API
- API
- Data export
Recruiting & ATS
- Career site
Benefits
- Benefits enrollment
Pricing Model
Per user
Plan 1: Reduced price compared with public plans (varies by employer and city), EUR per user – discounts through employer partnerships; in Germany, new customers may receive a €20 merchandise voucher after the second payment (consumer promotion).
Implementation
Members can choose a start date up to two weeks in advance. Corporate memberships begin on the 1st of the current month or the following month.
Support
Help Center (members and partners) · Email/contact form via Partner Portal/Help Center · Webinars & live events · Newsroom updates
Partner Support: Average response time, according to the 2023 review, is approximately 31 hours; the Member Help Center is available on the consumer website.
Integrations
Magicline
OtherOfficial booking/access control integration via API; syncs classes, bookings, occupancy, and access control to reduce overbooking and streamline admin.
bsport
OtherOfficial class management integration; automated sync of classes/bookings to prevent overbooking and simplify check-ins.
Eversports Manager
OtherPartnership/integration announced and rolled out; class admin, occupancy optimization, and bookings sync with USC.
Custom API
APIStudios with their own systems can integrate via a custom API (contact connect@urbansportsclub.com).
FitogramPro
OtherMentioned as software some partners use.