Unmind
The complete workplace mental health ecosystem
Unmind is a workplace mental health platform that supports employees and leaders with therapy, coaching, accredited manager training, crisis care, and proactive tools. It includes Nova, an AI mental health agent with clinical safeguards, global helpline coverage, and anonymised insights to help organizations understand wellbeing trends and drive performance.
Security & Compliance
Security and privacy are top priorities.
Security Features
Certifications
- ISO 27001
- Cyber Essentials
- SOC 2
Data & Hosting
Data residency
European Union
Hosting
ISO 27001 and Cyber Essentials certified; GDPR compliant. The security page notes that the services are not subject to HIPAA, but that the security measures are in line with HIPAA standards. Details on encryption, audit logs, MFA, SCIM, and data residency: available upon request. SSO is supported as an access criterion for employee registration.
Retention & deletion
According to the Help Center, after a user is removed, access remains available for 30 days; afterward, personal data is purged from the system.
Cyber Essentials certified. The Nova website mentions AA accessibility and alignment with AI ethics and governance frameworks (U.S. AI Bill of Rights, WHO AI Guidance, EU AI Act). SOC 2, ISO 27018, or similar: available upon request.
Feature Scope
Security & Compliance features (as stated):
- Therapy & Coaching: Global network access to qualified therapists and coaches; smart practitioner matching; culturally aware human support delivered at scale.
- Content & Courses: Short, practical, evidence-based learning for everyday resilience and performance.
- Nova (AI mental health agent): 24/7 confidential conversations, proactive guidance, analytics support for organizations, built-in clinical safeguards, developed with clinical psychologists, quality control via review of anonymized transcripts. Emphasizes safety and escalation to human care in crisis.
- Manager Training: Straightforward, accredited programs to help leaders support wellbeing and performance.
- Insights & Assessments: Clear, anonymized insights to track wellbeing and performance trends across individuals and the organization.
- 24/7 Global Helpline & Immediate Support: Always-on human support for employees worldwide.
- Rapid Response Critical Incident Coverage: Expert-led care following serious or unexpected events.
- Work/Life Practical Support: Help with life pressures (money, family care) to stay focused at work.
- Additional Services: Extra support for healthy habits, strong families, and effective leaders.
- Science-led and designed to scale: Grounded in proven psychology; delivered by qualified humans; technology-enabled for global reach.
- ISO 27001 certified; Cyber Essentials certified; GDPR compliant. Privacy resources include a DPA and a Security Trust Portal.
- Nova page additionally cites HIPAA compliance, AA Accessibility, and alignment to AI ethics frameworks (US AI Bill of Rights, WHO AI guidance, EU AI Act).
Pricing hints: The site prompts to 'Talk to a human' for details, implying custom/enterprise contracts.
Security hints: ISO 27001 certified; Cyber Essentials certified; GDPR compliant; privacy contact and DPA available; Security Trust Portal linked. The security page notes Unmind services are not subject to HIPAA but safeguards are consistent with HIPAA; the Nova page states HIPAA compliant.
Compliance hints: GDPR compliance; ISO 27001; Cyber Essentials; DPA available. Nova page cites HIPAA compliance and alignment to AI ethics/governance frameworks (US AI Bill of Rights, WHO Guidelines for AI in Health, EU AI Act); AA accessibility claimed.
Implementation hints: Indications of scalability, global access, and smart matching suggest enterprise-readiness; manager training is accredited.
Support hints: 24/7 global helpline and immediate human support; rapid response critical incident coverage. General 'Talk to a human' sales/support prompt and a Help Center are present.
Features at a Glance
Analytics
- Dashboards
Compliance
- GDPR
- DPA available
- ISO 27001
Mobile
- iOS/Android app
- Responsive UI
Security & IT
- SSO/SAML
- RBAC
Learning
- Course catalog
Integrations
- MS Teams integration
- Slack integration
Pricing Model
On request
Pricing: on request. The website refers to individual or enterprise agreements.
Implementation
Details regarding implementation time, onboarding, or migration: available upon request. Accredited manager training programs are part of the offering; global scalability and intelligent matching indicate enterprise-level maturity.
Support
Help Center (self-serve knowledge base) · Ticket/email support (technical support request form) · 24/7 global helpline for employees · Critical incident response
SLA: Technical support: response within 24 hours, Monday to Friday. Helpline: immediate human support, 24/7.
Time zones: Global (24/7 helpline). Technical support is available on weekdays; specific service hours/time zones: Upon request.
Dedicated data protection contact: privacy@unmind.com. Website: “Talk to a human” for sales and support inquiries; Help Center available.
Integrations
Slack
CollaborationMicrosoft Teams
Collaboration