Sparrow
Finally, stress-free employee leave.
Sparrow provides a complete, high-touch employee leave management solution combining software and expert service. It automates federal, state, and local leave filings, payroll calculations, reporting, and coordinated communications, helping HR teams save time, control costs, and maintain compliance across the United States and Canada.
Security & Compliance
Security and privacy are top priorities.
Security Features
Certifications
- ISO 27001
- SOC 2
Data & Hosting
Data residency
United States (data hosted on Heroku and AWS, U.S.-based databases).
Retention & deletion
Sparrow retains personal data for as long as reasonably necessary for the purposes described in its privacy policy, while it has a business need to do so, or as required by law, whichever period is longer.
Sparrow claims GDPR compliance (AT-C 315) and holds SOC 2 Type II, ISO 27001, ISO 27701, and ISO 22301 certifications. HIPAA does not apply; Security controls are based on appropriate safeguards.
Feature Scope
High-touch service + software: dedicated leave specialist for HR, Payroll, managers, and employees; manager support and training; concierge-style guidance throughout leave and return-to-work. Automated compliance and filings: automation of federal, state, and local filings and notices; FMLA compliance and tracking; integration of state and private plan benefits into payroll plans. Leave operations: centralized leave-tracking view for timing, pay, job protection, and return-to-work dates; visual leave plan; personalized payroll plan. Payroll: automated payroll calculations; custom payroll reports; payroll reconciliation assistance; dedicated payroll support. Dashboards and experience: Administrator/HRBP and Manager dashboards; streamlined portal with automated notifications and communications for employees and People teams. Policy and consulting: data-driven benchmarking and best-practice consulting to design or iterate competitive, inclusive leave policies; planning for unexpected situations; successful return-to-work planning. Integrations: connected ecosystem with hundreds of integrations; HRIS and payroll via file feed (e.g., Workday, BambooHR, ADP, Gusto); private disability/insurance carriers (e.g., MetLife, Unum); state agencies (e.g., CA EDD). Coverage: supports all types of leaves in the United States and Canada. Security: encryption in transit (TLS 1.2) and at rest; role-based data access limited to authorized employees with access logging; incident response; annual penetration testing; employee security training; secure SDLC; responsible disclosure; public Trust Center. Compliance attestations: SOC 2 Type II; ISO 27001; ISO 27701; ISO 22301; GDPR compliance.
Pricing hints: Custom proposal tailored to needs; discounts available for nonprofits.
Security hints: Data encrypted in transit (TLS 1.2) and at rest; access limited to authorized employees with logging; incident response process; annual network and application penetration tests; employee security training; secure SDLC; responsible disclosure; Trust Center. Enterprise compliance: SOC 2 Type II, ISO 27001, ISO 27701, ISO 22301, GDPR.
Compliance hints: Supports compliance with federal, state, and local leave laws in the U.S. and Canada; certifications/attestations include SOC 2 Type II, ISO 27001, ISO 27701, ISO 22301; GDPR compliant.
Implementation hints: Implementation includes reviewing and benchmarking leave policies, setting up Sparrow software, and customizing workflows; timeline varies by complexity and availability. Dedicated leave specialist embedded with the team; manager training provided.
Support hints: Dedicated leave specialist for each customer; dedicated payroll support; manager support and training.
Integration hints: Hundreds of integrations across HRIS, payroll, insurance carriers, and state agencies. HRIS and payroll integrations via file feed (e.g., Workday, BambooHR, ADP, Gusto). Integrates with private carriers (e.g., MetLife, Unum) and state agencies (e.g., CA EDD) to manage paperwork and incorporate benefits into payroll plans.
Automated payroll calculations for leave pay based on tenure, employment status, state, and compensation; customized payroll plans per employee; robust, customizable reporting covering leave and payroll data; payroll reconciliation support for late payments and retroactive changes; dedicated support from a Sparrow leave specialist through each pay period; integrations with HRIS, payroll systems (e.g., Gusto, ADP), private insurance carriers (e.g., MetLife, Unum), and state agencies (e.g., CA EDD), typically via file feeds; automated filing and notices; coordinated communications across employer stakeholders; enterprise security including encryption in transit (TLS 1.2) and at rest, access controls with logging, incident response, annual pen tests, secure SDLC, and responsible disclosure; compliance posture with ISO 27001, ISO 27701, ISO 22301, SOC 2 Type II, and GDPR alignment (https://sparrow.com/payroll, https://sparrow.com/security, https://sparrow.com/faq, https://sparrow.com).
Pricing hints: Custom pricing via sales proposal; discounts available for nonprofits.
Security hints: Data encrypted in transit (TLS 1.2) and at rest; access limited to authorized staff with logging; incident response commitments; annual penetration tests; employee security training; secure SDLC; responsible disclosure program; Trust Center available. Certifications: ISO 27001, ISO 27701, ISO 22301, SOC 2 Type II; GDPR compliance noted.
Compliance hints: Supports federal, state, and local compliance for leaves in the U.S. and Canada. Certifications/attestations include ISO 27001, ISO 27701, ISO 22301, SOC 2 Type II; GDPR compliance indicated.
Implementation hints: Implementation includes policy review/benchmarking, Sparrow software setup, and customized workflow definition. Timeline varies by complexity and availability; exact timing provided via sales.
Support hints: Dedicated leave specialist for HR, Payroll, and employees through each leave/pay period; training/support for managers; ability to contact integration team and general Contact Us channel.
Integration hints: Integrates via file feeds with HRIS (e.g., Workday, BambooHR), payroll systems (e.g., Gusto, ADP), private insurance carriers (e.g., MetLife, Unum), and state agencies (e.g., CA EDD). Site claims hundreds of integrations and end-to-end ecosystem connectivity.
Features at a Glance
Leave
- Leave policies
- Approvals
- Calendars/absence
Analytics
- Dashboards
- Custom reports
Security & IT
- Data residency region
- RBAC
- Audit logs
Compliance
- GDPR
- DPA available
- SOC 2
- ISO 27001
Core HR
- Employee self-service
- Manager self-service
- Workflows
- Multi-country
Administration
- Audit trail
Data & API
- Data export
Payroll
- Benefits/deductions
Pricing Model
On request
Custom pricing by proposal; discounts are available for nonprofit organizations.
Implementation
Implementation includes policy review and benchmarking, software setup, and customized workflows. A dedicated vacation specialist is integrated into the team; training for managers is included. The timeframe varies depending on complexity and availability.
Support
Email · Phone · Dedicated account manager
SLA: Live technical support is available on weekdays from 9:00 a.m. to 5:00 p.m. in the US time zones PT, MT, CT and ET, and responds within two business days. The administrator and employee dashboards have a 99.9% availability commitment measured per calendar month; the agreement specifies exclusions and potential credits.
High-touch support with a dedicated vacation specialist and dedicated payroll support; manager support and training included. Details on support hours, SLAs, and channels: available upon request.
Integrations
Workday
HRISHRIS integration via file feed
BambooHR
HRISHRIS integration via file feed
ADP
PayrollPayroll/HRIS integration via file feed
Gusto
PayrollPayroll integration via file feed
MetLife
OtherPrivate disability/insurance carrier for claims/benefits coordination
Unum
OtherPrivate disability/insurance carrier for claims/benefits coordination
State and provincial agencies (U.S. and Canada)
OtherBroad ecosystem coverage for leave-related benefits and filings; claim of hundreds of connections sitewide.
File feeds
OtherGeneral integration method for HRIS/Payroll connections.
Various US/Canadian state and provincial agencies
OtherEnd-to-end ecosystem connectivity; typically via file feeds and automated notices/filings
California Employment Development Department (CA EDD)
OtherState agency integration for SDI/PFL claims and coordination.
CA EDD (California Employment Development Department)
OtherState agency filings and notices
