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Sonder

Sonder

Protect your employees. Protect your business

Sonder is a platform dedicated to employee well-being and safety that provides round-the-clock support in the areas of personal safety, medical care, and mental health through a single app. It combines self-help resources, holistic triage, clinical support from medical professionals, crisis intervention, injury management, and executive counseling with data and insights for businesses. Sonder is certified to hospital standards, runs on AWS, and serves companies in Australia, New Zealand, and the United Kingdom as an alternative to EAP programs, with a focus on early intervention and measurable outcomes.

Health & Wellbeingsaas
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Use Case

Sonder is positioned as an employee care and wellbeing platform (an EAP alternative) that gives employees and their families round‑the‑clock access to medical advice, mental health support, and personal safety assistance via a single mobile app. It helps organisations: replace or augment traditional EAPs; proactively manage psychosocial risk before crises; protect remote, lone, mobile and frontline workers with real‑time safety tools; coordinate clinical care and critical incident response; reduce absence and healthcare overuse through early intervention; improve engagement, productivity and retention; and centralise access to internal and external support resources to drive awareness and utilisation. Industries highlighted include retail, hospitality, public sector, construction/mining/transport, education, manufacturing/logistics, financial services, healthcare/NDIS, and professional services/tech, serving mid‑market to very large enterprises.

Employers use Sonder’s wellbeing resources to provide early-intervention, self-serve support that helps employees manage stress, anxiety, sleep, and nutrition, check in on their mental health, and build healthy habits over time. The goal is to reduce psychosocial risk, prevent escalation to crisis, and complement 24/7 human support by giving people an always-available library, confidential assessments, and guided programs inside the Sonder app. Typical outcomes include higher engagement with wellbeing services, faster access to care, and reduced absenteeism and churn.

Target Audience

HR, People and Safety leaders, Operations leaders, and managers at organisations with frontline/high‑risk, hybrid or distributed workforces across industries such as retail, hospitality, logistics, construction/mining/transport, healthcare/NDIS, public sector, education, financial services, and professional services/tech. Suited for mid‑market to large enterprises (case studies up to 220k+ employees) in Australia, New Zealand and the United Kingdom seeking a comprehensive, clinically accredited, always‑on wellbeing and safety solution.

Data Residency

uk

Target Segments

Enterprise

Source URLs

  • https://sonder.io/company/about-us/
  • https://sonder.io/uk/company/about-us/?utm_source=openai
  • https://helpcentre.sonder.io/knowledge/how-is-sonder-different-from-normal-eaps?utm_source=openai
  • https://sonder.io/pricing/?utm_source=openai
  • https://helpcentre.sonder.io/knowledge/api-capability?utm_source=openai
  • https://sonder.io/pricing/
  • https://sonder.io/?utm_source=openai
  • https://sonder.io/products/?utm_source=openai

platform

Access: Single mobile app for personal safety, medical and mental health support; family access included

Proactive features: Proactive health and local incident/hazard alerts; targeted push notifications; smart check-ins; journey tracking; real-time monitoring; welfare checks

Clinical capabilities: Holistic triage, tailored care plans, aftercare follow-up and coordination; counselling; mental health pathways; psychology (virtual/face-to-face); couples therapy; social worker support; medical advice; injury management (early intervention); GP referrals; physiotherapy; diagnostic imaging; workplace and post-employment support

Critical incident response: Critical incident and trauma support; on-site trauma support; manager support and psychoeducation; responder deployments

Operations safety: Team visibility for lone/frontline workers (Team Safe referenced); Sonder Whistleblower service (add-on)

Insights admin: Sonder Portal (customer admin), usage reports, audit-ready reporting, monthly customer insights newsletter

outcomes_highlighted

  • Reduced churn and absenteeism
  • Increased productivity
  • Avoided unnecessary GP/ED visits via early intervention
  • Improved perceived safety and wellbeing
  • Higher utilisation through centralised access and proactive engagement

confidentiality_privacy

Strong emphasis on confidentiality; Trust Centre and Privacy Policy referenced.

availability_regions

  • Australia
  • New Zealand
  • United Kingdom

unique_selling_points

  • Combines care (medical, mental health) and real-time personal safety in one app
  • 24/7 human response with ~10s average time to connect
  • Clinically accredited (ACHS) with coordinated care and aftercare follow-up
  • Supports employees and their families with multilingual interpreter access (300+ languages)

notable_add-ons

  • Member SSO for login
  • Premium onboarding
  • Whistleblower service
  • On-site trauma support
  • Psychology sessions

key_urls

Website: https://www.sonder.io

Pricing: https://www.sonder.io/pricing

Help centre api: https://helpcentre.sonder.io/knowledge/api-capability

Trust centre: https://www.sonder.io/trust

Privacy policy: https://www.sonder.io/privacy