SAP SuccessFactors HCM
SAP Success Factors — Cloud-based HR software for core HR, payroll, and talent management
SAP SuccessFactors HCM is a cloud-based HR software suite from SAP for organizations of different sizes. It includes applications for core HR, payroll, recruiting, onboarding, learning, and performance management. It also provides workforce analytics and planning capabilities. SAP is headquartered in Walldorf, Germany, and was founded in 1972. According to LinkedIn, SAP has more than 10,000 employees; these company details refer to SAP as the provider, not to the product suite.
Security & Compliance
Security and privacy are top priorities.
Security Features
Certifications
- ISO 27001
- ISO 27017
- ISO 27018
- ISO 27701
- SOC 2 Type II
Data & Hosting
Data residency
EU, Germany, Switzerland, US
Retention & deletion
Retention periods can be configured by data type, country or region, or legal entity, and by user status. Recurring purge jobs can remove data after the configured period has elapsed.
Feature Scope
- Central employee data, employee profiles, and organizational charts
- Position management, HR workflows, and employee self-service
- Absence and employee benefits management
- Recruiting with job postings, career sites, and application management
- Configurable onboarding and offboarding with tasks and documents
- Time tracking with timesheets, approvals, and overtime rules
- Payroll with country-specific tax functions
- Learning offerings, course assignments, and mandatory training tracking
- Goal management, performance reviews, and 360-degree feedback
- Skills management, career development, and succession planning
- Reports and interactive dashboards
Features at a Glance
Recruiting & ATS
- Job requisitions
- Career site
- Multi-posting
- Interview scheduling
- Offer management
- E-signature
- Background checks
- Recruiting analytics
- CV parsing
- Referrals
- AI screening/ranking
Core HR
- Employee records
- Org chart
- Positions
- Workflows
- Employee self-service
- Manager self-service
- Multi-country
- Roles & permissions
- Document management
Payroll
- Gross-to-net
- Tax/reporting
- Benefits/deductions
- Payslips
Time Tracking
- Clock in/out
- Timesheets
- Overtime rules
- Project time
Leave
- Leave policies
- Approvals
- Calendars/absence
Onboarding
- Tasks & owners
Offboarding
- Offboarding checklists
Performance
- Reviews
- 360 feedback
- Goals/OKRs
Benefits
- Benefits enrollment
Learning
- Course catalog
- Assignments
- SCORM
Talent
- Succession planning
- Skills management
Analytics
- Dashboards
- Custom reports
Data & API
- Data export
- API
Integrations
- MS Teams integration
Administration
- Audit trail
- Custom fields
Security & IT
- SSO/SAML
- SCIM
- MFA
- RBAC
- Audit logs
Compliance
- GDPR
- DPA available
Mobile
- iOS/Android app
Pricing Model
Per user
A quote can be requested for the SAP HCM Base and SAP HCM Premium packages. SAP states a minimum order of 1 user for the Base package and 500 users for the Premium package.
Implementation
Support
Email · Phone · Cat · Web form · Help Center · Community
SLA: Under SAP’s cloud services support schedule, the initial response to a P1 support case is within one hour. For P2, SAP states four hours under SAP Enterprise Support, cloud editions, or two hours under SAP Preferred Success. For P1, the schedule also sets a four-hour target to provide a resolution, workaround, or action plan.
Integrations
Microsoft Teams
CollaborationDocusign
OtherFirst Advantage
OtherDell Boomi
OtherWorkForce Software
OtherSkillsoft
LMS