Retorio
The pioneer in AI-powered sales coaching
Retorio is an AI coaching platform for businesses that trains sales, customer service, after-sales teams, and executives using realistic, AI-powered role-playing exercises and audio/video analysis. The platform provides personalized feedback and detailed analytics, and is fully GDPR-compliant with EU-based hosting on ISO 27001-certified servers.
Security & Compliance
Security and privacy are top priorities.
Security Features
Certifications
- ISO 27001
- SOC 2
Data & Hosting
Data residency
European Union
Hosting
EU-based hosting on ISO-certified servers; GDPR-compliant; aligned with the EU AI Act (no biometric identification, no emotion inference—only obvious expressions such as smiling). Access restricted to authorized users. Optional full anonymization via token login; user-initiated data deletion. Quarterly penetration tests. Disaster recovery in place. Transparency notices regarding AI use. Subprocessor D-ID (U.S.) for avatar rendering with automatic deletion after the session.
Retention & deletion
Users can delete data themselves; the subprocessor D-ID automatically deletes avatar data after the session ends.
Compliant with the EU AI Act (not in prohibited categories). External data protection officer and mandatory GDPR training for employees, according to the provider's information.
Feature Scope
Interactive AI video role-playing games with lifelike avatars; no-code scenario generator (creates simulations from uploaded documents/playbooks); Generative AI for creating learning content; personalized learning paths and training library; behavioral intelligence (multimodal analysis of verbal, vocal, and visible behavior) with benchmarks (predefined, company-specific, top-performer-based); Instant, personalized feedback including transparency on behavioral gaps and concrete recommendations for action; analytics/dashboards for measuring impact (engagement, progress, behavioral change, business impact/ROI, scorecards); on-demand, mobile-friendly (no app required), 24/7 access; scalability for global rollouts. Integrations: At-rest API; CRM/HRM/LMS integrations (e.g., Salesforce, Microsoft Dynamics, Cornerstone, Workday, SuccessFactors); optional content import from e.g., Synthesia/HeyGen. Security: EU hosting on ISO-certified servers; ISO 27001 certified; GDPR compliant; EU AI Act compliant (no biometric identification, no emotion inference; only obvious facial expressions such as “smiling”); encryption; access restricted to authorized users; optional full anonymization (token login); user-initiated data deletion; quarterly penetration tests; Subprocessor D-ID (USA) for avatar rendering with automatic deletion after session; disaster recovery; transparency obligations (disclosure of AI use). Data residency/region: EU hosting; global service (EU, USA, Canada, LATAM, India, Middle East, East Asia), potential restrictions in China. Languages: Platform/assets in DE/EN; AI analysis supports, among others, German, English, Italian, Portuguese, Spanish. Sources: https://www.retorio.com/de/anwendungsfaelle/ki-fuehrungskraefte-coaching, https://www.retorio.com/en/faq, https://www.retorio.com/de/ki-coaching-plattform, https://www.retorio.com/de/ethik
Pricing hints: Per-user pricing model, monthly or annually; training content and integrations at no additional cost; various packages/tiers (e.g., Small Department, Enterprise Starter/Base/Scale); Pricing details available upon request; free trials possible if potential is identified after a demo; Proof-of-Value (PoV) available; ROI calculator available. Sources: https://www.retorio.com/de/preis, https://www.retorio.com/en/faq
Security details: EU hosting on ISO-certified servers; ISO 27001 certified; GDPR-compliant; aligned with the EU AI Act (no emotion recognition, no biometric identification; only obvious expressions such as “smiling”); access controls (authorized users only); encryption; optional anonymization (token login); Users can delete data themselves; subprocessor D-ID (USA) for avatar rendering with automatic deletion post-session; quarterly penetration tests; disaster recovery; transparency regarding AI usage.. Sources: https://www.retorio.com/de/ethik, https://www.retorio.com/en/faq
Compliance hints: GDPR-compliant; EU AI Act-compliant (not in prohibited categories); ISO 27001 certified; no use of biometric identification/emotion recognition; external data protection officer and mandatory GDPR training for employees.. Sources: https://www.retorio.com/en/faq, https://www.retorio.com/de/ethik
Implementation hints: Setup & scoping typically 1–2 meetings (use cases/KPIs); go-live from 1 meeting to approx. 1 month; global rollout sometimes <2 weeks; content creation often <20–40 minutes; programs can be rolled out globally within a day; no mandatory integration required at the start; no-code scenario generator; training & support included. Sources: https://www.retorio.com/de/anwendungsfaelle/ki-fuehrungskraefte-coaching, https://www.retorio.com/de/ki-coaching-plattform, https://www.retorio.com/en/faq
Support features: “Best-in-class support,” training & support during onboarding/rollout, Customer Success; knowledge resources (FAQ, blog, downloadable resources). Sources: https://www.retorio.com/en/faq, https://www.retorio.com/de/learning-development
Integration features: At-rest API; integrations with CRM/HRM/LMS (e.g., Salesforce, Microsoft Dynamics, Cornerstone, Workday, SuccessFactors); import of externally generated avatar videos (e.g., Synthesia/HeyGen) possible; integration with CRM/HRM for KPI measurement and context-relevant coaching; mobile-friendly, no app required. Sources: https://www.retorio.com/en/faq, https://www.retorio.com/de/ki-coaching-plattform
- AI coaching platform with dynamic, lifelike AI avatars (virtual customer/stakeholder personas) that react like real customer segments; unlimited practice in a psychologically safe environment. – Coaching generator/hub: Upload PDFs, product sheets, FAQs, playbooks; no-code creation of custom scenarios in minutes; 30+ templates; 20+ languages. – Holistic behavioral feedback: Analysis of verbal and overt nonverbal cues (word choice, clarity, voice, visible facial expressions); Recommendations on warmth (relationship building) & competence (subject/product knowledge). – 100% compliant feedback: AI links feedback to internally approved documents to avoid hallucinations and reinforce compliance messaging. – Analytics & Benchmarks: Real-time dashboards on engagement, progress, and competency gaps; internal/industry benchmarks; identification of top performers’ success behaviors; cohort comparisons and KPI linking (e.g., quota fulfillment, NPS, CSAT, ramp-up). – Scalability & consistency: global roll-out capability, standardized playbooks, consistent, compliant messaging across distributed teams. – Integrations: At-rest API; integration with CRM/HRM/LMS (e.g., Salesforce, Microsoft Dynamics, Workday, SuccessFactors, Cornerstone); import of external avatar/video content optional (e.g., Synthesia/HeyGen), but not required. – Security/Privacy: GDPR-compliant, EU AI Act-compliant; ISO 27001 certification; EU hosting on ISO-certified servers; optional anonymization (token login); data deletion by users; quarterly penetration tests; subprocessor data is automatically deleted after sessions; no biometric identification or emotion recognition. Languages: including German, English, Italian, Portuguese, Spanish; role-playing in 20+ languages. Sources: https://www.retorio.com/de/anwendungsfaelle/ki-onboarding-training, https://www.retorio.com/, https://www.retorio.com/de/h%C3%A4ufig-gestellte-fragen-faq, https://www.retorio.com/de/ethik
Pricing hints: License-based pricing model per user, monthly or annually. Unlimited training content at no additional cost; integrations are included at no extra charge. Specific prices depend on the license type – quote available upon request. Options: free trial following a demo, Proof-of-Value (PoV) for qualified customers. Cost savings note: up to 90% savings on training costs advertised. Sources: https://www.retorio.com/en/pricing, https://www.retorio.com/de/h%C3%A4ufig-gestellte-fragen-faq
Security highlights: GDPR-compliant; EU AI Act-compliant (no prohibited use cases, no emotion recognition; recognition of obvious expressions such as “smiling” permitted). – ISO 27001 certified. – Hosted in the EU on ISO-certified servers. – Quarterly penetration tests; disaster recovery plans. – Optional anonymization/token login; users can delete data; access restricted to authorized users. – No biometric identification, no emotion recognition, no data collection from external sources (e.g., internet/CCTV). – Subprocessor data is automatically deleted after sessions; avatar rendering via subcontractor (D-ID, USA) with automatic deletion after the session according to the FAQ. – Encryption: mentioned as “securely encrypted,” details on algorithms/keys not provided. Sources: https://www.retorio.com/de/ethik, https://www.retorio.com/de/h%C3%A4ufig-gestellte-fragen-faq, https://www.retorio.com/
Compliance hints: GDPR-compliant. – EU AI Act-compliant. – ISO 27001 certification. – HIPAA: mentioned as a compliance focus in the healthcare context; Sources: https://www.retorio.com/de/ethik, https://www.retorio.com/de/h%C3%A4ufig-gestellte-fragen-faq, https://www.retorio.com/de/blog/ki-vertriebscoaching-unternehmen-gesundheitswesen
Implementation hints: Typical phases: 1) Scoping (1–2 meetings) to define use cases & KPIs; 2) Setup/content creation with AI generator often in <1 month; 3) Go-live within weeks, frequently without complex integrations. Content can be generated from documents in minutes; globally scalable. PoV projects and onboarding support available. Sources: https://www.retorio.com/de/anwendungsfaelle/ki-onboarding-training, https://www.retorio.com/de/h%C3%A4ufig-gestellte-fragen-faq
Support hints: Best-in-class support, training & support during rollout/go-live, customer success included. Resources: FAQ, blog, Tech ’n’ Talks, downloadables. Sources: https://www.retorio.com/en/pricing, https://www.retorio.com/de/h%C3%A4ufig-gestellte-fragen-faq, https://www.retorio.com/
Integration hints: At-rest API; integrations with CRM/HRM/LMS (e.g., Salesforce, Microsoft Dynamics, Workday, SuccessFactors, Cornerstone). Integrations are not required to get started; CRM/HRM connections can contextualize content/scenarios. External avatar/video providers optional (Synthesia/HeyGen) via import. According to the pricing, integrations do not incur additional costs. Sources: https://www.retorio.com/, https://www.retorio.com/de/h%C3%A4ufig-gestellte-fragen-faq, https://www.retorio.com/en/pricing
Features at a Glance
Learning
- Course catalog
- Assignments
Analytics
- Dashboards
Data & API
- API
- Data export
Mobile
- Responsive UI
Security & IT
- Data residency region
- SSO/SAML
- RBAC
Compliance
- GDPR
- ISO 27001
- DPA available
Pricing Model
Per user
Packages/tiers (e.g., Small Department, Enterprise Starter/Base/Scale). Features and integrations included at no additional cost. Pricing details available upon request. Free trials offered after a demo if there is potential; proof of value (PoV) available. ROI calculator available.
Implementation
Support
Email · Knowledge Base · Customer Success
SLA: Availability targets and support response times are governed by a contractual SLA appendix.
Time zones: Global Service (EU, U.S., Canada, Latin America, India, Middle East, East Asia)
"Best-in-class support"; training and support during onboarding/rollout.
Integrations
REST API
APIProgrammatic access; data integration for KPI measurement and contextual coaching.
Salesforce
OtherCRM integration for KPI linking and context-relevant coaching.
Microsoft Dynamics
OtherCRM integration for KPI linking and context-relevant coaching.
Cornerstone
LMSLMS Integration
Workday
HRISHRM/HRIS Integration
SAP SuccessFactors
HRISHRIS/LMS Integration (SuccessFactors)
Synthesia
OtherOptional Content Import (Avatar Videos)
HeyGen
OtherOptional Content Import (Avatar Videos)
