Payments OS
Papaya Global — How the World Pays
Papaya Global is a cloud-based workforce and payments operating system that unifies global payroll, cross-border payments to employees, and the management of temporary and freelance workers for businesses. As a PayTech solution specifically designed for cross-border payroll payments, Papaya supports hiring via EOR/AOR, contractor management, global payroll in over 160 countries, and secure employee wallets with Tier-1 licensed payment channels and APIs.
Security & Compliance
Security and privacy are top priorities.
Security Features
Certifications
- SOC 1 Type II
- SOC 2 Type II
- ISO 27001
- ISO 27701
- CSA STAR
- ISO 22301
- SOC 2
Data & Hosting
Data residency
Hosted on AWS across multiple Availability Zones.
Hosting
SSO supported; Role‑based permissions and approval chains are configurable.
Retention & deletion
GDPR-aligned principles (data minimization and storage limitation; delete personal data when no longer necessary).
Platform enforces local statutory requirements (e.g., authority payments from required local accounts). CCPA adherence referenced.
Feature Scope
- Global coverage and rails
- 160+ countries, 130+ currencies; deep coverage in complex markets; 95% instant/same-day via local rails; up to 80% cheaper than SWIFT; $34B+ processed annually.
- Funding and payout options
- Fund in 15 major currencies (USD, EUR, AUD, AED, GBP, CAD, CHF, CZK, DKK, HKD, NZD, PLN, SEK, SGD, INR); disburse in 130+ local currencies; pay to bank accounts, cards, and wallets; virtual IBAN wallets at J.P. Morgan/Citi; split payments; recurring and mass payouts (10K+).
- Payroll-first automation
- Convert invoices/G2N to payment-ready transactions; auto-generate payroll payments (net salaries, benefits, statutory); exact landing dates with liability on on-time/in-full arrival; local compliance checks per country.
- Compliance and licensing
- Licensed payment provider via Azimo in five Tier‑1 jurisdictions (UK, EEA, Australia, Canada, Hong Kong); segregated, safeguarded client money accounts; strict AML/CTF screening and ongoing monitoring.
- Security
- End-to-end encryption; SSO/MFA; role-based access; audit trails; proactive AML/fraud checks; instant beneficiary validation and penny tests; certifications: GDPR, SOC 1 Type II, SOC 2 Type II, ISO 27001, ISO 27701, CSA.
- Integrations and data ingestion
- Payments API; file formats incl. PAIN.001, XLSX, CSV (UTF‑8); SFTP; HCM/HRIS connectors (Oracle HCM, SAP SuccessFactors, BambooHR, HiBob, Expensify); VMS integrations for contingent programs (e.g., SAP Fieldglass).
- Governance and reporting
- Permissions/approval chains; BI dashboards; full payment lifecycle tracking; proof of payment; automated reconciliation and statements.
- Self-service ops
- Create/manage beneficiaries; schedule and approve mass payments; configure land dates and recurring cycles; handle authority payments; download confirmations; split multi-currency transactions.
Pricing hints: Custom, quote-based pricing. Fees include transaction and FX costs optimized via local routes; competitive FX rates; flexible pricing that scales; digital wallet included with first wallet free; factoring (early payment financing) and Papaya card available. No public per‑transaction list prices.
Security hints: End-to-end encryption; SSO/MFA; least-privilege RBAC; audit trails; instant beneficiary validation and penny tests; proactive AML/fraud screening and real-time monitoring; segregated/safeguarded client money accounts at J.P. Morgan/Citibank; certifications: GDPR, SOC 1 Type II, SOC 2 Type II, ISO 27001, ISO 27701, CSA.
Compliance hints: Licensed payment provider in UK, EEA, Australia, Canada, Hong Kong; compliant cross‑border payroll and workforce payments, AML/CTF adherence, terrorism screening; GDPR-aligned; SOC 1/2 Type II, ISO 27001/27701. Platform enforces local statutory requirements (e.g., authority payments from required local accounts).
Implementation hints: KYC per entity: self-service form ~15–30 minutes; compliance review/verification up to 2 days; onboarding starts post-approval. Data integration via API, SFTP, PAIN.001, XLSX/CSV (UTF‑8); one-time mapping and AI validation; go live in weeks (not years).
Support hints: 24/7 customer support; global knowledge base (askAI); in-country experts. General contact and support portal available.
Integration hints: Payments API to embed payments; file-based integrations (PAIN.001, CSV/XLSX UTF‑8); SFTP for automated sync; HCM/HRIS connectors (Oracle HCM, SAP SuccessFactors, HiBob, BambooHR, Expensify); ERP/HRIS/VMS connectivity (e.g., SAP Fieldglass for contingent).
- Flexible, embedded payroll payments API: customizable to your workflows; plugin-based access to platform capabilities; sandbox credentials for testing.
- Global reach: pay any worker type (FTEs, contractors, statutory/tax authorities) in 160+ countries; support for preferred local currencies; USD Instant route available for time-sensitive USD payouts (platform capability).
- Operational controls: define land dates; penny tests for account validation; real-time payment tracking/notifications; centralized visibility and reconciliation when used with Papaya platform.
- Security: bank-level security; funds safeguarded and segregated; continuous transaction monitoring; encryption of sensitive data; TLS 1.2 in transit; MFA; role-based access; annual pen tests; AI-based validations; global KYC/AML screening; fraud prevention.
- Compliance/certifications: PCI DSS for payments data handling; SOC 1, SOC 2, ISO 27001, ISO 27701, GDPR; payments delivered via Papaya’s licensed arm (Azimo) regulated in multiple Tier‑1 jurisdictions; adherence to local regulations in 160+ countries.
- Payments infrastructure: tier‑1 banking partners (e.g., J.P. Morgan, Citibank via platform); optimized rails faster/cheaper than SWIFT; competitive FX.
- Integrations: API documentation and sandbox; pre-built APIs to trigger payments; ERP/VMS/accounting connectivity (system-agnostic connector; bi-directional data sync with systems like SAP, Oracle, NetSuite) for reconciliation and automation.
- Platform extras (when combined with Payments OS): virtual IBAN/centralized funding; digital wallet and card; invoice-to-pay automation; mass payments; automated reconciliation; fraud/AML screening.
Pricing hints: Custom/quote-based pricing for Payments OS and APIs; claims of fixed fees with no hidden correspondent charges and up to ~80% savings vs. SWIFT (vendor payments context). First digital wallet free; factoring/early payment financing available. Fast onboarding in weeks.
Security hints: Bank-level security; funds segregated/safeguarded; continuous monitoring; encryption of sensitive data; TLS 1.2; MFA; role-based access; annual penetration testing; AI-based validations; global KYC/AML and fraud screening; PCI DSS compliance; certifications: SOC 1, SOC 2, ISO 27001, ISO 27701; GDPR adherence; tier‑1 bank rails (e.g., J.P. Morgan, Citi).
Compliance hints: GDPR; SOC 1, SOC 2; ISO 27001, ISO 27701; PCI DSS; payments offered via Azimo (Papaya’s licensed payments arm) regulated in five Tier‑1 jurisdictions; adherence to local regulations in 160+ countries.
Implementation hints: API designed for quick/easy integration; sandbox credentials for thorough testing prior to go-live; system-agnostic connectors enable one-time mapping with ERP/VMS/accounting; stated ‘fast onboarding’ in weeks.
Support hints: 24/7 customer support included in all plans; dedicated/global support; contact via Support and WhatsApp line listed.
Integration hints: Public API + documentation and sandbox; pre-built APIs to trigger payments; ERP/VMS/accounting connectivity with bi-directional data (e.g., SAP, Oracle, NetSuite); broader platform connectors available.
Features at a Glance
Analytics
- Dashboards
- Custom reports
Data & API
- API
- Data export
Administration
- Audit trail
Security & IT
- SSO/SAML
- MFA
- RBAC
- Audit logs
Compliance
- GDPR
- ISO 27001
- SOC 2
Core HR
- Roles & permissions
Pricing Model
Usage-based
Quote-based pricing tailored to volume, corridors, and feature scope. Fees include transaction and FX components optimized via local routes; competitive FX rates. Flexible pricing that scales. Digital wallet included; first wallet free. Optional factoring (early payment financing) and Papaya card available. No public per-transaction list prices.
Implementation
Support
Support portal/ticket · Email · Phone/WhatsApp
SLA: Papaya backs on-time and in-full payroll payment delivery with vendor liability and a credit system for the unlikely case of errors or late payments.
Integrations
Papaya Workforce Payments API
APIPublic API with documentation; pre-built endpoints to create/trigger worker payment requests, manage beneficiaries, and track status.
Sandbox environment
APITest credentials for end-to-end validation including penny tests before production.
System-agnostic connector
OtherBi-directional data sync with ERP/VMS/accounting systems for reconciliation and automation.
SAP
OtherERP/accounting connectivity for payroll/payment reconciliation; example system mentioned.
Oracle
OtherERP/accounting connectivity for payroll/payment reconciliation; example system mentioned.
NetSuite
OtherERP/accounting connectivity for payroll/payment reconciliation; example system mentioned.
VMS platforms
OtherVendor Management Systems connectivity for contingent workforce payouts.
J.P. Morgan
OtherTier‑1 banking partner/rail used by the platform (infrastructure, not an app integration).
Citibank (Citi)
OtherTier‑1 banking partner/rail used by the platform (infrastructure, not an app integration).
Papaya Payments OS
OtherOptional platform layer providing virtual IBANs/centralized funding, wallet/card, mass payments, automated reconciliation, AML/fraud screening.
