Kara Connect Wellbeing Hubs
Kara Connect — The Nordic Mental Health Employee Benefit
Kara Connect provides customizable Wellbeing Hubs that give employees fast, confidential access to 3,000+ vetted practitioners across 60+ specialties and 30+ languages. The platform emphasizes proactive mental health and wellbeing support with employer-sponsored session credits, anonymized reporting, and GDPR-compliant data handling hosted on AWS in Germany.
Security & Compliance
Security and privacy are top priorities.
Security Features
Certifications
- ISO 27001
Data & Hosting
Data residency
Germany (AWS)
Retention & deletion
Databases are backed up daily; backups are retained for 30 days. Account data is retained for up to 2 months after account deletion; inactive accounts are deleted after 2 years, with reminders.
GDPR-compliant; explicit consent is recorded. Data transfers to certain U.S. subprocessors are based on the EU–U.S. Data Privacy Framework and Standard Contractual Clauses (SCCs). DPA/AVV: Available upon request. Information on ISO 27001: Available upon request. Trust Center available.
More on our subprocessorsFeature Scope
Custom-branded Wellbeing Hub for each employer; 1:1 booking with 3,000+ vetted professionals across 60+ specialties and 30+ languages; credit-based session model (employer-sponsored credits; employees can self-pay after using credits); confidential access with no employer involvement in bookings; anonymised monthly reports on usage, engagement, ROI; multiple specialised hubs (Leadership, Critical Incident, Redundancy, Neurodiversity, Women’s Health); household/family support; onboarding program (employee survey, design & build with brand, training demo, employee rollout sessions, go-live, post–go-live content and events); security-by-design: GDPR compliance, explicit client consent, SSL/TLS, AES encryption of PII, secure peer-to-peer video with no recording, AWS hosting in Germany with firewall, daily backups and 30‑day retention, dedicated security team and regular data protection reviews; SSO available for Wellbeing Hubs; MS Teams support; practitioner payments and invoicing via Kara Pay; monthly newsletters, manager checklists and wellbeing events to drive adoption.
Pricing hints: Employer credit-based model: companies buy credits per employee (1 credit = 1 session). Employees can continue sessions self-pay once credits are used. Pricing is by quote.
Security hints: GDPR compliant; SSL/TLS certs renewed ~every 90 days; hosting on AWS (Germany) with virtual firewall; databases encrypted (AES) and backed up daily with 30‑day retention; secure open-source video protocol with peer-to-peer connection and no recording; explicit user consent required; dedicated security team and regular policy reviews; SSO available for Wellbeing Hubs.
Compliance hints: GDPR compliance emphasized; Data Processing Agreement (DPA) required/available; built-in client consent collection.
Implementation hints: Rapid rollout, ~4 weeks on average. Steps: onboarding session with Customer Success Manager; employee survey to tailor specialties; design & build of branded hub; training demo; 2–3 employee rollout sessions; go-live with ongoing CSM support; post–go-live enablement (digital/print assets, monthly newsletters, manager checklist, monthly wellbeing events).
Support hints: Customer Success Manager for onboarding and ongoing support; Help Center/knowledge base; email support (support@karaconnect.com); training demos and employee rollout sessions; webinars and resources.
Integration hints: Single Sign-On available for Wellbeing Hubs; MS Teams support; Kara Pay for payments/invoicing; terms/DPA workflows.
- Self-serve Wellbeing Hub creation for small businesses; start by creating a free account, add a credit card, set a monthly budget, invite employees, and employees book directly. Pay only for sessions used; daily invoicing per used credit/session. No triage; employees choose their practitioner; 100% private and confidential (small-business flow). • Network scale and quality: access to a large, vetted network of practitioners across 60+ specialties and 30+ languages; average practitioner experience ~8 years; in-person or online sessions (company-wide claims). • Credits model: 1 credit = 1 session; employees can continue beyond employer-sponsored credits by self-paying. • Upgrade path: option to move from Starter to broader monthly plans when ready. • Security and privacy: SSL/TLS-secured platform; PII encrypted at rest using AES; AWS hosting in Germany with virtual firewall; database backups every 24 hours with 30-day retention; secure, open‑source video protocol enabling direct connections; no audio/video recording possible. • Compliance: GDPR compliant; ISO 27001 certified. • Integrations and access: Single Sign-On available for Wellbeing Hubs (per Help Center); Microsoft Teams enablement for Wellbeing Hubs; built‑in secure video sessions. • Reporting: employer receives anonymised, top-level usage metrics; individual bookings and employee data are not shared with employers. • Languages: Website available in English and Icelandic; practitioner sessions available in 30+ languages. Sources: https://karaconnect.com/small-business, https://karaconnect.com/why-kara-connect, https://karaconnect.com/security, https://support.karaconnect.com/what-is-kara-connect, https://karaconnect.com/faqs
Pricing hints: • Pay-per-use credits: €100 per credit/session used. • Daily invoicing for credits claimed by employees. • No contract or time commitment; set your monthly budget and only pay for used sessions. • Employees can continue sessions by self-paying once credits are used. • Upgrade options to monthly plans when scaling. Currency: EUR. Source: https://karaconnect.com/small-business
Security hints: • SSL/TLS certificates (renewed every ≤90 days). • Hosting on AWS in Germany with virtual firewall. • Database backups every 24 hours; 30-day retention. • PII encrypted at rest using AES. • Secure, open-source video protocol enabling direct connections; recording disabled (no audio/video recording possible). • Confidential sessions; Sources: https://karaconnect.com/security, https://karaconnect.com/why-kara-connect, https://karaconnect.com/small-business
Compliance hints: • GDPR compliant. • ISO 27001 certified. • Trust Center available for more details. Sources: https://karaconnect.com/why-kara-connect, https://karaconnect.com/security
Implementation hints: • Starter: immediate setup—submit form to auto-create your Starter Hub; create account, add credit card, set budget, invite employees; employees can book right away. • Broader Wellbeing Hubs: guided onboarding with a Customer Success Manager—employee survey, design and branding, training demo, employee rollout sessions, go-live, and ongoing support/communications assets. Sources: https://karaconnect.com/small-business, https://karaconnect.com/
Support hints: • Help Center and Support/FAQs available online. • For broader Wellbeing Hubs, onboarding and ongoing support via a Customer Success Manager (including training and rollout sessions). Sources: https://karaconnect.com/, https://karaconnect.com/faqs, https://support.karaconnect.com/
Integration hints: • Single Sign-On (SSO) available for Wellbeing Hubs (implementation guide in Help Center). • Microsoft Teams enablement for Wellbeing Hubs. • Built-in secure video sessions (no recording). • Practitioner-side references to Kara Pay (payments) exist but are not central to the employer Starter plan. Sources: https://support.karaconnect.com/ (Wellbeing Hubs SSO, MS Teams), https://karaconnect.com/security
Features at a Glance
Analytics
- Dashboards
Integrations
- Azure AD integration
- MS Teams integration
Mobile
- Responsive UI
Administration
- Custom fields
Security & IT
- SSO/SAML
- Data residency region
- RBAC
Compliance
- GDPR
- DPA available
- ISO 27001
Pricing Model
Usage-based
Credit-based model: 1 credit = 1 session. Employees can continue at their own expense after using their employer-funded credits. Pay-per-use and daily billing for Starter, with no contract commitment; an upgrade to monthly plans is available. SSO implementation may incur additional costs. Prices: on request.
Implementation
The CSM/Implementation team provides support for SSO testing and activation. For larger hubs: guided onboarding, including an employee survey, branding, a training demo, onboarding sessions, and ongoing communication resources.
Support
Email (support@karaconnect.com) · Live chat (in-app/web chat bubble) · Help Center/Knowledge Base · Customer Success Manager (for customers) · Phone (general company line listed in privacy policy: +354 433 8765)
Time zones: Primarily EU/UK business hours (offices in Iceland and Ireland).
Integrations
Single Sign-On
SSOSSO available for Wellbeing Hubs.
Microsoft Teams
OtherMS Teams support to drive awareness/access.
Kara Pay
OtherBuilt‑in practitioner payments and invoicing.
Built-in secure video
OtherOpen‑source video protocol; direct connections; no audio/video recording.
Single Sign-On (Wellbeing Hubs)
SSOSSO available for Wellbeing Hubs.
Single Sign-On (SSO)
SSOAvailable for Wellbeing Hubs; may be plan-dependent; implementation guidance in Help Center.
Single Sign-On (SSO) for Wellbeing Hubs
SSOSSO available.