Grayscale
Agentic hiring execution for enterprise teams
Grayscale is an enterprise AI hiring execution platform that deploys specialized agents across the recruiting lifecycle—sourcing, apply, screening, scheduling, interviewing, onboarding—inside the ATS you already use. Powered by its AI intelligence, Gracie, Grayscale automates operational work so teams can focus on decisions and outcomes. The platform offers SOC 2 Type II controls, GDPR compliance, and optional EU data residency, with integrations to leading ATS/HR systems.
Security & Compliance
Security and privacy are top priorities.
Security Features
Certifications
- SOC 2 Type II
- SOC 2
Data & Hosting
Data residency
Multi‑region hosting with configurable residency, including EU options.
Retention & deletion
Configurable data retention and deletion policies.
Aligned to global privacy standards; regional data governance and data residency options (including EU).
Feature Scope
- Agentic AI execution layer: Purpose-built AI agents that monitor stage/status changes and complete hiring tasks across sourcing, apply, screening, scheduling, interviewing, onboarding; trigger actions, coordinate systems, and surface outcomes to humans for decisions. All actions write back natively into the ATS.
- Workflow orchestration: Connects hiring stages into intelligent, responsive workflows; identifies stalls and advances next steps automatically.
- Task automation: Screening, scheduling, follow-ups, reminders, and coordination executed automatically so nothing waits for manual pushes.
- Omni-channel engagement: SMS, email, WhatsApp, and Voice (coming soon) with consistent execution and ATS-logged interactions. (https://grayscaleapp.com/platform-overview/, https://grayscaleapp.com/integrations/)
- ATS-native integration: Deep, execution-ready integrations with leading ATS; actions reflected as native ATS events; respects permissions, workflows, and data models. (https://grayscaleapp.com/integrations/, https://grayscaleapp.com/)
- Scheduling & calendars: Two-way sync with Google Calendar and Outlook; video conferencing link creation; real-time availability matching; automatic rescheduling and reminders.
- Communications logging: Engagement tracked and reflected in ATS for compliance and governance.
- Open API & webhooks: Secure documented APIs and event hooks for extending execution, custom workflows, and analytics.
- Enterprise AI controls: Models selected/governed for enterprise use; agents orchestrated with rules, thresholds, and permissions; auditable, observable, controllable.
- Security: Data encryption in transit/at rest, role-based access controls (RBAC), SSO support, audit/activity logs, third-party penetration testing, Chrome extension permissions scoped to workflows. (https://grayscaleapp.com/trust-and-compliance/, https://grayscaleapp.com/integrations/)
- Compliance & data governance: SOC 2 Type II certified, GDPR compliant, A2P 10DLC registration; multi-region hosting and configurable data residency (including EU options). (https://grayscaleapp.com/trust-and-compliance/, https://grayscaleapp.com/integrations/)
- Enterprise scale: Built for high-volume, multi-brand, distributed operations; preserves governance and auditability inside existing HR tech stack.
Pricing hints: Custom/enterprise pricing only (no public list). Pricing intake form asks for ATS (Greenhouse, SAP SuccessFactors, Workday, Other) and headcount tiers (1–499, 500–999, 1,000–9,999, 10,000+), implying usage/scale-based enterprise pricing. Source: https://grayscaleapp.com/pricing/
Security hints: SSO support; role-based access controls; audit/activity logs; encryption at rest and in transit; regular third-party penetration testing; Chrome extension permissions scoped to workflows. Sources: https://grayscaleapp.com/integrations/, https://grayscaleapp.com/trust-and-compliance/
Compliance hints: SOC 2 Type II certified; GDPR compliant; A2P 10DLC compliant; data residency options incl. EU; multi-region hosting. Sources: https://grayscaleapp.com/trust-and-compliance/, https://grayscaleapp.com/integrations/
Implementation hints: Designed to sit beside and work inside your existing ATS/HR ecosystem (no system-of-record replacement). Deep, execution-ready ATS integrations; actions written back as native events. Enterprise onboarding and IT sign-off support available via their team. Sources: https://grayscaleapp.com/platform-overview/, https://grayscaleapp.com/integrations/, https://grayscaleapp.com/trust-and-compliance/
Support hints: Help Center and contact-the-team for security documentation/IT sign-off; demo-led sales and onboarding support. Sources: https://grayscaleapp.com/trust-and-compliance/, https://grayscaleapp.com/
Integration hints: ATS: Greenhouse, SAP SuccessFactors, Workday (+ many more). Calendars: Google Calendar, Outlook; video conferencing link creation. Channels: SMS, email, WhatsApp, in-app (where supported). Open API and webhooks for extensions. All actions logged back to ATS. Sources: https://grayscaleapp.com/integrations/, https://grayscaleapp.com/
- Enterprise-grade security controls: data encryption in transit and at rest; role-based access controls; regular third‑party penetration testing; activity and message logs for audits; Chrome extension permissions scoped only to Grayscale workflows.
- Identity, security, and governance: Single Sign‑On (SSO) support; permissions aligned to internal policies; audit logs for all automated actions; Grayscale operates within your security perimeter so agents act with the same governance as internal users.
- Compliance frameworks: SOC 2 Type II compliant; GDPR compliance and alignment with similar global privacy standards; A2P 10DLC compliant for US application‑to‑person messaging.
- Data residency & regional operations: multi‑region hosting and configurable data residency (including EU options) to meet local requirements.
- Deep ATS execution (not just connectors): actions written back as native ATS events; no parallel pipelines; respects data models, permissions, and workflows for auditable execution.
- Communications channels: SMS/text, email, and supported in‑app notifications; engagement tracked and reflected in the ATS for governed, compliant records.
- Scheduling/calendar: two‑way sync with Google Calendar and Outlook; automatic video link creation; real‑time availability; auto‑rescheduling and reminders.
- Open API & webhooks: secure, documented APIs and event hooks to extend workflows and analytics without lock‑in.
- Security documentation and IT sign‑off support available on request.
Pricing hints: Custom/quote‑based. Pricing flow requests ATS (e.g., Greenhouse, SAP SuccessFactors, Workday) and company headcount to tailor a quote.
Security hints: Encryption at rest and in transit; RBAC; third‑party penetration testing; activity/message audit logs; Chrome extension permissions scoped to Grayscale workflows; SSO support; governance and permissions aligned to internal policies; audit logs for all automated actions; operates within customer security perimeter.
Compliance hints: SOC 2 Type II compliant; GDPR compliant; A2P 10DLC compliant for US messaging; configurable data residency including EU storage options; alignment with global privacy frameworks.
Implementation hints: Designed to integrate directly with ATS and related systems so execution happens inside the system of record (reducing parallel processes). Enterprise onboarding support available (documentation and IT sign‑off support).
Support hints: Security/compliance inquiries handled via direct contact for documentation and IT sign‑off; general Help Center available.
Integration hints: Deep ATS integrations (e.g., Greenhouse, SAP SuccessFactors, Workday, plus others); calendar integrations with Google Calendar and Outlook (two‑way sync, video link creation); communications via SMS/text, email, and supported in‑app notifications; Open API and webhooks for custom workflows and analytics. Actions are written back to the ATS as native events to maintain a single system of record.
Features at a Glance
Recruiting & ATS
- Interview scheduling
- Recruiting analytics
- AI screening/ranking
Data & API
- API
Administration
- Audit trail
Security & IT
- SSO/SAML
- SCIM
- RBAC
- Audit logs
- Data residency region
- MFA
Integrations
- Okta integration
- Azure AD integration
Mobile
- iOS/Android app
- Responsive UI
Compliance
- GDPR
- DPA available
- SOC 2
Core HR
- Roles & permissions
Analytics
- Dashboards
Pricing Model
On request
The sales inquiry asks for the applicant tracking system (e.g., Greenhouse, SAP SuccessFactors or Workday) and headcount ranges (1–499, 500–999, 1,000–9,999 and 10,000+), indicating enterprise pricing based on scale. Optional add-ons are listed, such as Scheduling and WhatsApp.
Implementation
SSO enablement coordinated live with Grayscale CSM + customer IT/IdP admin. Greenhouse/Lever integrations require API keys and multiple webhooks.
Support
Email · Cat · Help Center
Enterprise customers can request security documentation and IT sign‑off support.
Integrations
Microsoft Outlook Calendar
OtherTwo-way sync for interview scheduling.
Workday (Recruiting)
ATSDeep integration focused on Workday Recruiting; native event write-backs.
Video conferencing (link creation)
OtherGenerates video meeting links during scheduling.
SMS/Text Messaging
OtherA2P 10DLC-aligned messaging in the US; engagement logged to ATS.
In-app notifications (where supported)
OtherChannel availability depends on ATS/app capabilities; logged to ATS.
SSO (SAML/OIDC)
SSOSSO supported.
Lever
ATSImplementation reference: 'Deploy in weeks, not months' (Lever integration page)
Outlook Calendar
OtherTwo‑way sync for scheduling; real-time availability matching
Voice (coming soon)
OtherChannel on roadmap
Greenhouse
ATSDirect/Deep Integration; Write-back as Native Events
Workday
ATSDirect/Deep Integration with Workday Recruiting; Write-backs/Events
SAP SuccessFactors
ATSDirect/Deep Integration with SuccessFactors Recruiting; Write-back/Events
Google Calendar
OtherTwo-way calendar synchronization; real-time availability
SMS
OtherOmnichannel Candidate Communication; A2P 10DLC-compliant (U.S.)
Omnichannel Candidate Communication
Open API
APIExtensions & Custom Workflows/Analytics
Webhooks
WebhookReal-Time Event Automation
SMS/Text
OtherOmni-channel engagement for candidate communications.
In‑app notifications
OtherSupported where applicable; reflected in ATS
Single Sign‑On (generic)
SSOSSO supported
Omnichannel Candidate Communication
SSO
SSOEnterprise SSO supported
Microsoft Outlook
OtherTwo-way calendar synchronization; real-time availability
