Fuse Creative Agency
Fuse — The Everyday Learning Platform That Makes Learning Simple
Fuse (Fuse Universal) is an all-in-one learning platform that combines advanced LMS and LXP capabilities with AI. It helps L&D teams deliver modern learning through AI-powered answers in the flow of work, AI-assisted course creation, multilingual translation (49+ languages), unified content libraries via premium connectors (e.g., LinkedIn Learning, Go1, Udemy, SAP LMS, Workday), skills and career pathway automation, and real-time analytics. The platform also offers native content creation tools, communities for knowledge sharing, and robust admin tooling for design, scheduling, audience management, and reporting.
Security & Compliance
Security and privacy are top priorities.
Security Features
Certifications
- ISO 27001
- SOC 2
Data & Hosting
Data residency
EU, US, Australia
Retention & deletion
Under the Fuse Content Agreement, content hosted by Fuse may be deleted within one year of delivery to the customer.
Feature Scope
- Bespoke, narrative-based microlearning design and production tailored to brand, business goals, and learning outcomes. • Rapid knowledge capture: SME-led extraction and same‑week or even same‑day turnaround; overall production cycle claimed at ~2x faster than traditional e‑learning. • Cost-efficient process enabling more content within budget. • Engagement-focused formats designed to increase replays, shares and retention. • Delivery through Fuse platform capabilities: AI-powered auto-transcription, automatic tagging/metadata, personalised feeds, precise search within video transcripts, and predictive recommendations for in‑flow support. • Multilingual at scale: automatic transcription and subtitle translation into ~50 languages; optional AI voice translation/localisation service at lower cost/time than conventional methods. • Content reuse across formal courses, on-demand resources, and coaching/mentoring flows. • Optional enablement to educate customer teams to craft content themselves aligned to modern content strategy. • Platform ecosystem (for delivery/management): premium connectors unify libraries/LMSs (LinkedIn Learning, Go1, Udemy, SAP SuccessFactors, Workday) with two‑way data flow and completion tracking; APIs and webhooks for events/completions; SAML 2.0 SSO with forced or dual login options; mobile apps and Teams integration.
Pricing hints: Creative output is bespoke and scope‑based. Fuse states production is cost‑effective vs. traditional e‑learning. SSO setup currently at no extra charge. Smart connectors carry additional cost; niche/custom connectors have a one‑off cost and a 4–6 week build time.
Security hints: Delivery platform supports SAML 2.0 SSO; can be forced login or dual login; MFA supported via your IDP policies. SSO can link by username or email. No SCIM user provisioning via SSO currently. Webhooks can include X-Auth tokens for downstream systems.
Compliance hints: (General product pages only.)
Implementation hints: Creative Agency: SME-led capture to distribution can be the same week or even same day; overall process positioned as ~2x faster than traditional e‑learning. SSO configuration is typically completed quickly on a call during initial implementation and at no charge. Smart connectors: niche/custom connectors estimated 4–6 weeks. Webhooks are enabled via a support ticket with target URL.
Support hints: Support via Fuse Customer Support portal/tickets, Customer Success Consultant/Manager (CSC/CSM), and direct Creative Agency contact email content@fuseuniversal.com.
Integration hints: Delivered content leverages Fuse platform integrations: Smart connectors for LinkedIn Learning, Udemy for Business, Go1, SAP SuccessFactors, Workday, TalentLMS (additional cost); two‑way sync with completions and search/feed surfacing; REST APIs for user/content operations; webhooks for user creation, profile updates, SCORM and learning plan completions, and event attendance; support for niche/custom systems via API‑based connectors (one‑off cost; 4–6 weeks).
Features at a Glance
Learning
- Course catalog
- Assignments
- SCORM
Talent
- Skills management
Analytics
- Dashboards
- Custom reports
Data & API
- Data export
- API
Integrations
- Okta integration
- Azure AD integration
- MS Teams integration
Mobile
- iOS/Android app
- Responsive UI
Administration
- Custom fields
- Audit trail
Security & IT
- SSO/SAML
- MFA
- RBAC
- Audit logs
- Data residency region
Compliance
- GDPR
- DPA available
- ISO 27001
Pricing Model
On request
Implementation
Webhooks enabled via support ticket by providing target URL; smart connectors require configuration and may be a paid add-on.
Support
Email · Customer support portal/ticketing · Customer Success Consultant/Manager (CSC/CSM) · Direct Creative Agency contact: content@fuseuniversal.com
Operational support via Fuse Customer Support portal and CSM/CSC; Creative Agency provides direct collaboration for content production.
Integrations
SAML 2.0 SSO
SSOForced or dual login; identity matched by username or email; MFA via IdP.
LinkedIn Learning
OtherPremium smart connector; two-way data flow and completion tracking; surfaces content in search/feeds.
Udemy for Business
OtherPremium smart connector; two-way data flow and completion tracking.
Go1
OtherPremium smart connector; two-way data flow and completion tracking.
SAP SuccessFactors
HRISConnector for library/LMS unification; two-way data flow and completion tracking.
Workday
HRISConnector for library/LMS unification; two-way data flow and completion tracking.
TalentLMS
OtherConnector available; completion tracking support.
Microsoft Teams
OtherTeams integration for discovery/access via Teams.
REST API
APIAPIs for user/content and platform operations.
Webhooks
WebhookEvents include user creation, profile updates, SCORM and learning plan completions, event attendance; supports X-Auth tokens.
Niche/Custom Systems via API-based connectors
OtherSupported via paid, one-off connector builds; typical build time 4–6 weeks.
