Betterworks Calibration
Betterworks — Know Where Performance Happens — and Where It Doesn’t
Betterworks provides an enterprise performance management platform that enables continuous performance through goals & OKRs, feedback, 1:1s, conversations, calibration, engagement, analytics, and AI for HR. Built for scale with strong security and privacy (SOC 2, ISO 27001, TX-RAMP, GDPR/DPF) and hosted on AWS with US and EU data residency options.
Security & Compliance
Security and privacy are top priorities.
Security Features
Certifications
- SOC 2 Type II
- ISO 27001
- SOC 2
Data & Hosting
Data residency
EU, US
Hosting
Role-based permissions and secure integrations. SSO options: Okta, OneLogin, PingOne, Google OAuth 2, and ADFS.
Retention & deletion
Customer data is retained for the duration of the contract and deleted or anonymized within 30 days after the contract ends. Storage media is sanitized in accordance with NIST 800-88.
Feature Scope
- Customizable calibration grids (beyond a fixed 9-box): configure axes, labels, thresholds, rating scales, and filters; managers can adjust scores collaboratively and publish final ratings with one click.
- Unified data for apples-to-apples comparisons: brings in performance data, historical ratings, goal progress, and peer feedback for objective evaluations; side-by-side employee comparison.
- Bias reduction and insights: highlights rating trends by department, role, or demographics to surface and correct bias; consistent frameworks across teams.
- Audit trail and accountability: maintains a running record of calibration decisions and rating changes over time.
- Year-round calibration: supports quarterly, monthly, or ad-hoc sessions, always pulling live performance data.
- HRIS synchronization: syncs people data from platforms like Workday, SAP, and ADP to ensure up-to-date org data in sessions.
- Integrations ecosystem: HRIS (Workday, SAP SuccessFactors, ADP, BambooHR, Oracle, UKG Pro, Zenefits), Productivity/Work (Salesforce, Jira, Asana, Azure DevOps, GitHub, Google Sheets, Microsoft Excel), Collaboration (Slack, Microsoft Teams, Gmail/Outlook add-ins), Learning (LinkedIn Learning, Udemy), SSO (Okta, OneLogin, PingOne, Google OAuth 2, ADFS); Robust APIs.
- Security: SOC 2 Type II, GDPR compliant; encryption at rest and in transit; role-based permissions; secure integrations.
- Part of a broader performance suite: connects with Goals/OKRs, 1:1s, Conversations, Feedback & Recognition, Engagement, and Analytics for end-to-end performance enablement.
Pricing hints: Custom-quoted enterprise software with plan tiers (Mid-Market starting at ~500 employees; Enterprise starting at ~2500 employees). Calibration Mode is listed as included across plans.
Security hints: Mentions SOC 2 Type II certification and GDPR compliance, encryption in transit and at rest, role-based permissions, and secure integrations. SSO options include Okta, OneLogin, PingOne, Google OAuth 2, ADFS.
Compliance hints: Explicitly mentions SOC 2 Type II and GDPR.
Implementation hints: Enterprise implementation and professional services available, including program design, configuration assistance, change management services, a designated Customer Success Manager, and live/on-demand training. Robust APIs available for integration.
Support hints: Ongoing customer support with designated CSM, live and on-demand training, and a Signature Support program.
Integration hints: HRIS: Workday, SAP SuccessFactors, ADP, BambooHR, Oracle, UKG Pro, Zenefits; Productivity/Work: Salesforce, Jira, Asana, Azure DevOps, GitHub, Google Sheets, Microsoft Excel; Collaboration: Slack, Microsoft Teams, Gmail/Outlook add-ins; Learning: LinkedIn Learning, Udemy; SSO: Okta, OneLogin, PingOne, Google OAuth 2, ADFS; plus Betterworks API.
Features at a Glance
Performance
- Goals/OKRs
- 360 feedback
- Reviews
Analytics
- Dashboards
- Custom reports
Data & API
- Data export
- API
Integrations
- Okta integration
- MS Teams integration
- Slack integration
- Azure AD integration
Core HR
- Roles & permissions
Security & IT
- SSO/SAML
- RBAC
- Data residency region
- SCIM
- MFA
- Audit logs
Compliance
- GDPR
- SOC 2
- ISO 27001
- DPA available
Administration
- Audit trail
Mobile
- iOS/Android app
Pricing Model
Per user
Plans are offered on a custom basis. The calibration mode is included in the Mid-Market and Enterprise plans. Currency available upon request.
Implementation
Enterprise implementation and professional services available (program design, configuration, change management). Dedicated CSM. Live and on-demand training. Robust APIs for integration and data migration. Schedule available upon request.
Support
Email/ticketing via customer support · Customer Success Manager · Help resources and live/on-demand training
SLA: Service availability is guaranteed at a minimum of 99.9% per calendar month. Email and web support for designated support users is available Monday through Friday, 5:00 a.m. to 8:00 p.m. Eastern Time, excluding US public holidays. Initial response is within 8 business hours, or 4 business hours for critical issues.
A dedicated CSM is provided; details regarding SLAs and service hours are available upon request.
Integrations
Workday
HRISPeople and org data sync
SAP SuccessFactors
HRISPeople and org data sync
ADP
HRISPeople and org data sync
BambooHR
HRISPeople and org data sync
Oracle (HCM)
HRISPeople and org data sync
UKG Pro
HRISPeople and org data sync
Zenefits
HRISPeople and org data sync
Salesforce
Productivity/WorkPerformance and goal linkage to work systems
Jira
Productivity/WorkIssue/work tracking context for goals/performance
Asana
Productivity/WorkProject management context for goals/performance
Azure DevOps
Productivity/WorkWork item linkage to goals/performance
GitHub
Productivity/WorkDeveloper activity context for goals/performance
Google Sheets
Productivity/WorkSpreadsheet data linkage
Microsoft Excel
Productivity/WorkSpreadsheet data linkage
Slack
CollaborationNotifications and interactions
Microsoft Teams
CollaborationNotifications and interactions
Gmail Add-in
CollaborationEmail add-in
Outlook Add-in
CollaborationEmail add-in
LinkedIn Learning
LearningLearning data context
Udemy
LearningLearning data context
Okta
SSOSAML SSO
OneLogin
SSOSAML SSO
PingOne
SSOSAML SSO
Google OAuth 2
SSOOAuth 2 SSO
ADFS
SSOSAML/WS-Fed SSO
Betterworks API
APIRobust REST APIs for integrations
